A transformative shift in consumer behaviour is underway, with 77% of shoppers now favouring self-checkout options for their speed and convenience, according to a recent survey from NCR Voyix.
The findings from the 2025 Commerce Experience Report highlight a significant change in how consumers approach grocery, fuel convenience, and dining purchases, driven by the desire for quicker service and enhanced control over their shopping experience.
The allure of self-checkout is particularly strong among younger generations, with 63% of gen Z shoppers and 45% of Millennials leading the charge in adopting this technology. For many, the appeal lies in avoiding long lines and the ability to bag items at their own pace, as 36% of respondents noted shorter lines and 43% appreciated the opportunity to manage their purchases directly.
Moreover, the survey revealed that 60% of shoppers who usually shy away from self-checkout would be more inclined to use it if stores allowed larger transactions, suggesting that simplifying the checkout process could capture an even broader audience.
As grocery stores grapple with shrinkage, the integration of smart technologies at checkout is becoming more prevalent, with 42% of consumers encountering cameras designed to detect unscanned items. Additionally, 32% have experienced scanners recognising produce, while 28% have seen age verification technology in action. Innovative solutions like smart carts that utilise computer vision are also making waves, enhancing the shopping experience.
With rising inflation influencing consumer choices, 54% of shoppers anticipate higher grocery prices in 2025, prompting a surge in demand for deals and loyalty programs. A notable 70% of consumers are now members of grocery store loyalty programs, with 75% receiving personalised offers regularly.
In the fuel convenience sector, 53% of consumers are choosing specific gas stations based on preferred convenience store options. Meanwhile, 84% are opting for limited-service restaurants to save money, reflecting a broader trend of consumers adapting their dining habits in response to economic pressures.
Preferences for restaurant technology also indicate a strong desire for self-service kiosks, table-top ordering, and digital payment solutions, signaling a future where convenience is king.