CallTower has announced a new partnership with Five9 to deliver a fully integrated communications experience by connecting CallTower’s Operator Connect for Microsoft Teams with Five9’s advanced contact centre platform.
By merging CallTower’s UCaaS (Unified Communications as a Service) capabilities with Five9’s CCaaS (Contact Center as a Service) technology, businesses will access a streamlined, all-in-one communication solution. This integration allows for real-time collaboration, unified reporting, and bidirectional presence, ensuring a seamless experience for both users and customers—all under a single vendor.
“This partnership with Five9 is an important milestone in our commitment to delivering advanced communication solutions. By combining our Operator Connect solution with Five9’s intelligent CX platform, we’re providing businesses with the tools they need to enhance both customer and employee experiences in meaningful ways,” said Doug Larsen, CallTower senior vice president of product and software development.
Jake Butterbaugh, SVP of Five9 Global Partner Organization, echoed, “Our collaboration with CallTower enhances our ability to deliver a fully unified solution that meets the demands of modern businesses. By leveraging Five9’s AI and automation capabilities alongside CallTower’s Operator Connect services, we can provide organizations with the tools they need to thrive in today’s competitive landscape.”
In addition, future plans include expanding global connectivity and providing targeted training to optimize integration, ensuring businesses can fully leverage this powerful technology stack.