Lydia Solutions is revolutionising its security and user experience with Vonage’s Verify API and Silent Authentication technology. As part of Vonage’s cloud communications suite, this solution enables Lydia Solutions to seamlessly verify users while safeguarding their data and privacy—eliminating friction and enhancing trust.
“Vonage Verify with Silent Authentication has been a real innovation for us. The solution has elevated our ability to deliver a simpler, seamless and more secure user experience while protecting against increasingly sophisticated threats and fraud patterns. With Vonage, we’re safeguarding tens of thousands of users every day while improving conversions and reducing costs—a true win for both our customers and our business,” said William Brulin, senior VP at Lydia Solutions.
Seamless authentication, stronger security
Silent Authentication, a key component of Vonage Verify, replaces traditional One-Time Passwords (OTPs) with an automatic, network-based verification process. By utilising data from users’ smartphones and mobile network operators, Lydia Solutions ensures a smooth, hassle-free login experience while significantly reducing the risk of social engineering attacks.
This tool eliminates OTP vulnerabilities and enables users to authenticate safely using their phone numbers.
Optimizing the user journey
Lydia Solutions has taken a significant step in improving its customer experience by integrating Vonage Verify. The API removes the need for manual OTP entry, reducing errors and authentication delays. In cases where Silent Authentication isn’t possible, the system seamlessly transitions to alternative verification methods like SMS, voice, or WhatsApp, ensuring uninterrupted access for users.
“By opening up the network’s capabilities to build applications with advanced security features, we enable enterprises like Lydia Solutions to not only enhance their internal operations but also deliver enhanced value and trust to their end customers,” said Seckin Arikan, head of business Unit API at Vonage.