If you thought your work calls were just between you and the person on the other end of the line, think again. 8×8 has just brought in CallCabinet as its go-to compliance call recording partner, ensuring that businesses can keep airtight records across every conversation, no matter the platform.
With this integration, companies using 8×8’s Contact Center, Unified Communications, CPaaS APIs, and even 8×8 for Microsoft Teams can now seamlessly capture and store call data while ticking every regulatory box. That means no more scrambling for compliance—every word, every deal, and every slip-up is officially on record.
Victor Belfor, global vice president, business development and strategic partnerships at 8×8, said: “Organisations are looking for a comprehensive CX Platform to elevate their customer experience and maximise operational efficiencies. By seamlessly integrating with 8×8 and Microsoft Teams to provide compliance call recording, organisations are empowered to provide the best possible experience across all communication channels. By partnering with CallCabinet, we are able to provide organisations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.”
Beyond keeping businesses out of trouble with regulators, this partnership smooths out hybrid and remote work communication, making it easy to track conversations across multiple devices. For those still clinging to outdated systems, CallCabinet’s integration even offers a quick escape hatch, migrating historical call data without a headache.
Darren Beck, global strategic alliances lead at CallCabinet, said: “This partnership leverages CallCabinet’s expertise in compliance call recording and legacy calling data migration to provide 8×8 customers and those using Microsoft Teams with a powerful platform for optimising communication workflows and ensuring data security. We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data.”