Cox Business is stepping up its communications game through a new partnership with RingCentral, bringing AI-driven voice, video, chat, and contact center solutions to businesses. The collaboration blends Cox’s high-speed connectivity with RingCentral’s cloud-based platform to create a unified experience for workplace interactions.
Available now, Cox Business Connect with RingCentral delivers a unified communications experience, combining HD video and voice calls, chat, SMS, and fax within a single platform. Businesses can also tap into AI-driven features like automatic transcriptions, real-time captions, meeting summaries, and highlights, eliminating the hassle of note-taking and ensuring employees stay focused on the conversation.
Cox Business Contact Center with RingCentral will launch later this year and will bring AI-driven customer service capabilities to businesses looking to optimise their support operations. Powered by RingCentral’s RingCX, the cloud-based contact centre solution enables businesses to manage customer interactions seamlessly across more than 20 digital channels. AI-powered insights, CRM integrations, quality management, and coaching tools will help businesses improve customer experiences while simplifying agent workflows.
Cox Business is part of the Cox’s Commercial Business Unit that serves businesses holistically with advanced cloud, managed IT and fibre-based network solutions.
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users. By combining the Cox Business fibre-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences, and drive long-term growth,” said Mark Greatrex, President of Cox Communications.
RingCentral recently partnered with BT to release an AI-powered contact centre.