Salesforce has launched Agentforce 2dx, the latest version of its digital labour platform designed to integrate autonomous AI agents seamlessly into business operations.
Agentforce 2dx reveals proactive AI agents that work behind the scenes, executing tasks and optimising workflows without constant human oversight. This enables organisations to embed AI-driven agents into their existing systems, enhancing operational efficiency, agility, and scalability.
“By extending digital labour beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce’s digital labour platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fuelling innovation, and unlocking new opportunities in the $6 trillion digital labour market.” – Adam Evans, EVP and GM of Salesforce’s AI Platform.
The new release brings low-code and pro-code development tools, allowing businesses to deploy Agentforce more efficiently. With an emphasis on real-time monitoring and optimisation, developers can test and fine-tune AI agents more easily, ensuring smoother adoption and better performance.
To help businesses explore these capabilities, Salesforce has introduced the Agentforce Developer Edition. In this free environment, developers can prototype AI agents and leverage Data Cloud, the company’s hyperscale data engine.
New marketplace
A major highlight of this release is AgentExchange, Salesforce’s new marketplace for AI agents. This platform provides businesses with a library of pre-built templates and actions, simplifying AI adoption while offering new revenue opportunities for partners in the growing $6 trillion digital labour market. Launching with over 200 partners, AgentExchange accelerates AI deployment by providing security-reviewed, customer-rated solutions tailored for various industries.
Salesforce has also introduced Agentblazer, a community for IT leaders, developers, and admins to share best practices and expand their skills through Trailhead to foster innovation and collaboration.
What’s new in Agentforce 2dx?
Agentforce 2dx brings several new features to enhance AI integration and streamline development processes. One of the most notable updates is the expanded AI integration, which allows AI agents to interact seamlessly with backend processes and applications.
With the new Agentforce API, tasks like order processing and loan application reviews can be fully automated, significantly reducing manual effort and improving efficiency.
Additionally, Agentforce Invocable Actions combine AI automation with Salesforce’s business logic, triggering actions based on specific workflow events, making the platform even more powerful for complex business operations. The platform also offers advanced development and deployment tools to support teams building and testing AI agents.
In addition to these new features, Agentforce 2dx introduces enhanced monitoring and analytics capabilities. The DX Inspector provides deep visibility into the metadata and data used by AI agents, enabling teams to track performance more accurately.
Meanwhile, the Agentforce Interaction Explorer delivers valuable insights into AI agent interactions, helping businesses refine AI-driven workflows to ensure optimal results and alignment with organizational goals.