Vonage has announced an expanded partnership with SAP to drive AI-powered business transformation. By integrating Vonage’s advanced communications and network APIs with SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create smarter, more efficient workflows and customer interactions.
“This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously,” said Philipp Herzig, CTO and chief AI officer at SAP SE.
This initiative represents a major leap in AI-driven enterprise solutions, combining SAP’s AI and cloud expertise with Vonage’s telecom innovations. The partnership will showcase its first proof-of-concept (POC) at the Mobile World Congress (MWC) 2025 in Barcelona, demonstrating how Agentic AI can streamline operations and enhance customer experiences.
Working alongside Accenture, Vonage, and SAP will highlight AI-driven applications that merge real-time network insights with intelligent automation. In addition, these solutions aim to optimise enterprise functions, from logistics to customer engagement, by harnessing AI-powered efficiency.
Seckin Arikan, Head of API, Vonage, shared, “This collaboration signifies a major step in advancing network and AI-driven applications. By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization. Together with SAP, we are turning innovation into actionable business value for enterprises.”
Through Vonage’s network APIs, businesses can also enhance authentication, improve location-based services, and unlock innovations. This collaboration is set to assist enterprises with AI and telecommunications capabilities, driving next-generation advancements across industries.