The global company, which helps streamline the operations of over 2,500 organisations in 54 countries, has joined a distinguished list of sponsors for the event, including Resolver, Ecoscheme, and Henley Business School among others.
Aptean is known for Respond; a tailored case management software solution which is suited to organisations of all sizes with a need for an efficient and proven method to run their customer feedback operations.
The 2019 UK Complaint Handling Awards is taking place at London’s Park Plaza Hotel on March 8 and will see Finalists representing some of the UK’s best-known businesses compete in 19 categories before an Overall Winner is announced.
Categories in this year’s event reflect the rapidly-evolving complaint handling processes and skills utilised by organisations aiming to boost Customer Experience.
These include Innovation in Complaint Management, Artificial Intelligence, Customer Insight Strategy, and Best Use of Customer Insight & Feedback.
The ceremony will also see awards presented to the Best Complaint Handling Team of the Year, and Best Complaint Handler.
Meanwhile, Finalist presentations will be scrutinised by an expert judging panel comprising of representatives from across the Complaint Handling and Customer Experience sectors. A representative of Aptean will be joining the panel for 2019, to cast an expert eye on the strategies of those hoping to secure a coveted award.
The event is hosted by Awards International, holders of a Gold Trust Mark awarded by the Independent Awards Standards Council.
Awards International CEO Neil Skehel said: “It’s an honour to welcome Aptean as a sponsor for 2019. To have an organisation with their standard of excellence involved serves to take the awards to the next level, and their participation is to the benefit of all entrants and Finalists.”
A spokesperson for Aptean said: “We are proud to be involved with the 2019 UK Complaint Handling Awards. We’re looking forward to celebrating effective complaint handling and those that have successfully used Respond to deliver exceptional customer service.”