4 Customer Experience Trends to Watch in 2021

They say it takes 6-weeks for something to become a habit. That means that a lot of the activities that consumers built-up during 2020 are here to stay, and the same goes for businesses, too. The emphasis placed on customer experience should remain a top priority for brands. But a new type of customer experience has emerged — one that merges a brand’s reputation with its online customer interaction. Businesses are grappling with how to evolve while adjusting to dramatic changes in their supply chains and other Covid-19 related challenges. As businesses adjust to the new normal, their reputations will hinge on assessing and optimising customer experiences amid continued disruption and economic volatility.

Download this ebook, where Reputation explores the four key trends related to RXM that we believe will have the biggest impact on businesses across industries in 2021.