Author: Marija Pavlović

CXM Interview with Jeb Dasteel from Oracle: Providing the Accelerated Buying Experience

As part of our CXM Interview Series, our Editor-in-Chief, Marija Pavlović, talked with Jeb Dasteel, Senior Vice President and Chief Customer Officer at Oracle about the importance of customer success and employee satisfaction for the effective customer experience strategy.   Q: Hello...

CXM Interview: An Award-winning Practice Is a Mix of Constructive Feedback and Hard Work

After winning Silver at the UK Customer Experience Awards 2015 in the Hospitality/Leisure/Charity category, B2B International certainly have a few useful tips to share about what makes an award winning practice. CXM Editor, Marija Pavlovic, interviewed their Chairman, Nick Hague,...

Movember Is All About New Style and Heightened Awareness

“On 2003, two mates met up for a beer in Melbourne, Australia, and the idea that sparked Movember was born. The moustache had all but disappeared from fashion trends. Could they bring it back? They found 30 guys willing to...

Travel Postcards from the Editor

by Marija Pavlović, Editor, Customer Experience Magazine POSTCARD #1 Hi mum, As I’ve heard, Athens is amazing. I mean, it must be with all its history and cultural heritage. I wouldn’t know. I’ve been stuck in the airport for 3 hours. Boooring....

Editor’s Tales

By Marija Pavlović, Editor of the Customer Experience Magazine *** Midsummer Morality Story on the Importance of Market Research Once upon a time, actually somewhere around the mid-1980s, there lived a market giant called Coca-Cola. Although quite huge, the giant was not terrifying. On...