Author: CXM Editorial

Sense launches conversational voice AI to revolutionise candidate engagement

AI-driven talent engagement solutions provider Sense has introduced Sense Conversational Voice AI, a solution designed to transform recruitment through automated phone conversations. The technology enables recruiters to handle high-volume tasks, such as sourcing, screening, and scheduling, while maintaining a personalised...

Infosys unveils AI innovation hub in collaboration with Google Cloud

Infosys has launched a Google Cloud Center of Excellence, powered by its AI platform Infosys Topaz, to accelerate enterprise innovation. This initiative aims to enable businesses to leverage generative AI technologies for growth and problem-solving across industries.    “Combining the expertise of...

Twelve Labs secures $30 million in funding for video AI innovations

Video understanding technology firm Twelve Labs has announced a $30 million funding round led by prominent investors, including Databricks, SK Telecom, Snowflake Ventures, and HubSpot Ventures. The investment reflects the increasing need for sophisticated video AI solutions across industries such...

QuestionPro acquires video streaming & collaboration platform SpatialChat

QuestionPro has announced its acquisition of SpatialChat, a European video streaming and immersive virtual environments platform. This move will bolster QuestionPro’s Qualitative Research and Customer Experience (CX) platforms while propelling SpatialChat’s technology into the U.S. and global markets. SpatialChat is known...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth. We’re also...

Best Buy Ads Canada teams up with Rokt to boost holiday shopping experiences

Best Buy Ads Canada has joined forces with Rokt, an ecommerce technology company, to elevate online shopping experiences for the holidays. The partnership will see Best Buy Ads Canada integrating Rokt’s advanced machine learning and AI tools to deliver personalised...

Lies on the resume: how job seekers bend the truth to land jobs

According to new research from StandOut Resume, two in five Australians (42.4%) admit to lying during a job application or interview, with nearly 20% confessing to doing so more than once. For those willing to bend the truth, the rewards...

Foundever partners with M47 Labs to revolutionise AI-powered customer experiences

Foundever has announced a strategic collaboration with M47 Labs, a European-based AI innovator. With this partnership, Foundever aims to advance its investment in artificial intelligence, particularly through the enhancement of its LLM Voicebot, an integral part of the company’s next-generation...

Glia elevates financial contact centres with Quality AnalystGPT tool

Digital customer service technology provider Glia has introduced Quality AnalystGPT, an AI-driven tool designed to revolutionse how contact centers analyse customer interactions. The tool helps contact centre leaders gain deeper insights by uncovering trends, analysing performance, and identifying opportunities for...

Americans spend 110 hours a year deciding what to stream 

A recent survey by UserTesting reveals a surprising and frustrating reality for American streaming service subscribers: the average user spends 110 hours annually—nearly five full days—just deciding what to watch. These findings show a modern dilemma in the streaming era,...