Author: CXM Editorial

Here’s What Drove Visa’s Spectacular Quarter

Visa posted spectacular growth virtually across the board in Q2 2017. Visa’s profits surged to $2.1 billion, which was stronger-than-expected growth because of expenses in Q2 2016 associated with the Visa Europe acquisition. But other, more meaningful segments are also growing quickly —...

Appreciate The Superheroes in Your Team Before It’s Too Late

Employees are the most important asset of an organisation, yet they are highly undervalued. Seldom do leaders pay heed to appreciate the efforts of their employees, whereas, in reality, those efforts are the real reason behind any successful business. Each...

EasyJet Announces 1,200 Cabin Crew Jobs

The airline is expanding as it braces for a new opening in Austria so it can still fly within the EU after Brexit. EasyJet has announced the largest cabin crew intake in its 21-year history. More than 1,200 applicants will be given...

Stop Being “Customer Focused”. Be “Customer Value Focused” Instead!

Almost everyone in business will be familiar with the powerful reasons for being concerned about reducing the customer churn rate – because it is far more expensive to gain a new customer than it is to keep an existing one....

The DCMS Is Launching A New Cyber Security Innovation Centre in The Capital

The UK government’s continued push into cyber security innovation is to be boosted by the development of a new innovation hub in London that will meld the city’s tech pedigree with its cyber security expertise. The new centre will complement the...

Excel London Hospitality Partners with Preoday to Offer Convenient Food for Exibitors

ExCeL London Hospitality, the official catering partner for ExCeL London, is working with technology provider Preoday to offer mobile and online ordering of food for exhibitors at the venue. Recognising that time spent away from their stands is precious, this new innovation...

Tesco Takes on Amazon with Same-day Delivery Across UK

Tesco is launching a same-day delivery service across the UK to compete with online retail giant Amazon. The UK’s biggest supermarket chain already allows customers in London and the South East to order groceries for same-day delivery. Now it says it will...

EXTENDED READ: ‘Anyone But British Airways’: Turbulent Times at The Nation’s Flag Carrier

Buffeted by computer meltdowns, strikes and — gasp! — the end of free G&Ts, can “the world’s favourite airline” soar again? James Anderson used to look forward to jetting off every July or August on British Airways. Like many of us,...

Amazon Has Started Moving Staff Into a Huge New London Office with Enough Space for Over 5,000 People

Amazon staff have started moving into a huge new London office, according to one of the company’s executives. The Seattle-headquartered tech giant announced the new 15-storey office in September 2014, saying it was necessary to support its continued growth in the UK. Bill Burkland,...

Unemployment in The UK Is Now So Low It’s In Danger of Exposing The Lie Used to Create The Numbers

Government statistics put unemployment in Britain at just 4.5% — a record low not seen since the 1970s. But the real rate of unemployment is four times that. We walk you through the evidence that shows why official unemployment numbers are so...