Author: CXM Editorial

CX Stars 2021: Top 10 CX Professionals

Number 1 Simon Johnson General Manager, Sales Leader and Growth Expert: UK and Ireland, Freshworks Inc.Simon is a seasoned sales professional at Freshworks. Simon is a data-driven, dynamic, personable (and fun!) leader, with 17 years of proven success in leading business and...

And the Winners of CX Stars 2021 are…

In 2020, the customer experience landscape changed dramatically with most businesses across the planet having to, at the drop of a hat, change the way they engage with their customers and their employees. Fast forward almost an entire year and...

CX Stars 2021: Top 10 CX Influencers

Number 1 Ian Golding Global Customer Experience Specialist, Customer Experience ConsultancyIan Golding has acquired the status of a highly influential figure in Customer Experience in the recent years, coaching CX across the world. With over 25 years of experience in the CX...

An Interview with 2020’s Top CX Stars Professional, Amanda Riches

During all the excitement of this year’s CX Stars, I had the pleasure of chatting to last year’s winner, and long-time friend of CXM, Amanda Riches. Amanda leads CX Consulting for experience management software firm Medallia’s Professional Services division in...

The Winners of CX Stars Will be Announced Soon!

The CXM team has been hard at work ratifying the results. In order to ensure a free and fair judging process, we employed the skills and experience of a panel of global CX industry leaders in order to ratify the...

Interview with Hunain Shahid, Head of Innovation and Partnerships at Elixir Group

Recently CXM had a pleasure of speaking with Hunain Shahid, Head of Innovation and Partnerships at Elixir Group. After working in roles around Private Equity, Project & Corporate Banking, Hunain Shahid joined Elixir Group as a leveraged finance expert and...

Gaining Customers: Securing a Positive Employee Experience

In this, the third in a five-part series on gaining and retaining clients in 2021, we spoke to Nick Lygo-Baker, Founding Director of Paradigm CX, who help optimise the engagement experience to enrich the lives of customers and employees!What is any organisation...

CX Stars of Past and Present

CX Stars 2021 is well under way and as with everything in 2021 so far, it’s gone off with a bang! So far, the new year hasn’t really turned out the way we’d hoped it would when we said goodbye...

Customer Expectations Amidst Growing Digital Competency

There is no doubt that the world we live in is becoming increasingly digital. This is certainly seen in the workplace, where innovations such as the internet, email and video conferencing are part of daily life. From understanding the benefits...

Gaining and Retaining Customers in 2021 – Part 2: Communication is Key

In this article, the second in our five-part series on gaining and retaining talent in 2021, the focus is on communication. CXM chatted to Rebecca Brown, co-founder and CEO of Think Wow, the customer experience transformation company whose goal is...