Author: CXM Editorial

SoftBank Said to Hire Ex-Deutsche Bank Trading Chief Colin Fan

Colin Fan, the former co-head of Deutsche Bank AG’s investment banking and trading unit, is joining SoftBank Group Corp., according to a person familiar with the situation. Fan, 44, once a top deputy of former Deutsche Bank Chief Executive Officer Anshu...

Why Apple Business Chat Will Succeed Where Others Haven’t

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major implications for both consumers and businesses. Using Business Chat, consumers will be able to get answers to questions, resolve issues and conduct transactions...

Professor Lynette Ryals Appointed As New Interim Director of Cranfield School of Management

Cranfield School of Management is pleased to announce the appointment of Professor Lynette Ryals as Interim Director from 1st August. Professor Ryals has many years’ experience at the School of Management as Professor of Strategic Sales and Account Management and as...

EDF Energy’s Vincent de Rivaz to Step Down After Winning Hinkley Battle

Chief executive will leave post in October after 15 years, having secured deal with UK government over Somerset nuclear plant The man who helped secure Britain’s first new nuclear power station in a generation will step down as chief executive of...

Ask An Expert: I Own RBS Shares – Am I Due Compensation?

I’ve been a Royal Bank of Scotland (RBS) shareholder since 2001, and have read recently that shareholders are being paid compensation of more than 80 pence a share. Will I be compensated, and how do I go about claiming the money? TM,...

Netflix and Amazon ‘Will Overtake UK Cinema Box Office Spending by 2020’

Film industry will remain ‘pretty healthy’ but DVD and Blu-ray sales will go into ‘terminal collapse’, says PwC Netflix and Amazon are set to overtake the cinema multiplex after a report predicted that revenues from streaming film and TV shows in...

Barclays Launches Extra Large Talking Card Reader for Elderly Customers Who Want to Bank Online

Barclays, one of the last year’s UK Customer Experience Awards winners and a UK Digital Experience Awards finalist, has launched an extra large talking card reader to help older and vulnerable customers use online banking. We have long called for improvement...

Google Opens Digital Skills Academy in London to ‘Educate And Inspire’

Google has opened the doors to a new digital academy, located in the heart of London, that is designed as a hub for “educating and inspiring” everyone from school kids to company founders. The new digital space, which Google calls The...

Tesla Might Soon Have a ‘Near-monopolistic’ Hold on the Electric Vehicle Market

Tesla is already a leader in the electric vehicle market, but the extent of its advantages in manufacturing may be underestimated. According to a team of Berenberg analysts led by Alexander Haissl, Tesla’s competitors have opted for a “low-risk, low-investment” strategy when it...

What Are Our Customers Doing, London’s Metro Bank Asks Its Data

London’s Metro Bank, which opened its first branch in 2010, wants to know its customers better. With contemporary architecture, lots of glass and facilities that are open seven days a week, it is already very accessible. And with its standing...