Author: CXM Editorial

Essential Home is This Year’s Most Surprising Amazon Echo Competitor

Another smart home hub From Andy Rubin, the creator of Android, comes a new smart speaker called Essential Home. It looks like a cross between an Amazon Echo Dot and a Nest thermostat that wants to get your smart home gadgets...

Google Wants AdWords to Track You Both on and Offline

Third-party partnerships give Google around 70 per cent of US credit and debit card sales. It’s no secret that Google amasses huge amounts of data from people who interact with its services. Going forward, the firm wants to combine this online...

Take a Look at What Employees at Top Companies Like Facebook, LinkedIn, and Adobe Do for Fun in the Office

All work and no play makes… well, certainly nothing good for office morale. When Business Insider toured the offices of Yelp, LinkedIn, Facebook, Kickstarter, and Adobe, both virtually and in person, we found that they’re all full of opportunities to have...

Apple Is Working on a Dedicated Chip to Power AI on Devices

Apple Inc. got an early start in artificial intelligence software with the 2011 introduction of Siri, a tool that lets users operate their smartphones with voice commands. Now the electronics giant is bringing artificial intelligence to chips. Apple is working on a...

Customer Centricity Trumps Innovation, Say Gartner Analysts

Innovation might be the buzzword on everyone’s lips but customer and design centricity is what will win the day with customers according to Gartner. This is despite innovation diving in hard, with chatbots and artificial intelligence joining the fray. Part of it...

Ecommerce Success Hinges on the Entire Digital Experience

Retail organisations are struggling to provide seamless digital experiences, but ironically, their own internal organisations can be part of the problem. That’s because the different touchpoints through which companies engage customers are often still managed in isolation by separate teams, with...

Get Ready for the Era of Mixed Reality

The future is “always-on, go-everywhere mixed reality”, according to Michael Abrash, chief scientist at Facebook’s Oculus. This requires a different focus from where we are now, which is stuck in the middle of a digital obsession. We need to fuse the...

The 30 Highest-paid CEOs in Tech

While media companies dominate the list of top paid CEOs, leaders of tech companies aren’t far behind.  We are happy to see so many familiar names of our customers and award entrants into the UK Customer Experience Awards and the...

Google Paid Just £36.4 Million in Tax on UK Sales of More Than £6 Billion. What Made This Possible?

Catherine West is the Labour candidate for Hornsey & Wood Green, in London, in the 2017 General Election. She is also Labour’s foreign affairs spokesperson. In 2015, Google paid back taxes of £130 million to the Exchequer for the previous 10...

Check Out The New Amazon Bookstore in NYC

This is the seventh brick-and-mortar store that Amazon has opened so far. It is located at the Columbus Circle, the first of its kind in New York. It is an enormous 4,000 sq ft space with more than 3,000 titles all...