Author: CXM Editorial

8 Reasons Google’s Pixel Is Better Than The iPhone

I’ve been switching back and forth between my iPhone 6S Plus and our Google Pixel review unit, and I keep wishing I had the Pixel. You should note that everything here is subjective. The iPhone has great features that the Pixel...

DJI Has a New Affordable Mainstream Drone

Last year we saw the first folding Mavic Pro drone from DJI, which was the first instance of portable drones being available on the market. Today DJI came back with the new Spark drone which can fit in the palm...

Tear Down Internal Silos in 7 Steps

LONDON — The sixth annual Customer Focus Summit, set in the heart of London’s busy Kensington high street, gathered professionals from various industries to discuss customer experience, brand management, social media and service. But one topic introduced by springboard discussion panelist...

Create an Effortless Experience for Customers

Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth of service channels that previous generations could only dream of. Self-service, email, live chat, social media—with so many options for assistance, customers simply need...

What to Know About Amazon UK’s Livestream TV Service

Amazon enhanced its video offering this week by launching Amazon Channels, the tech giant’s live-TV streaming service, in the U.K. and Germany. The service lets Prime members, who already pay £79 ($103) a year for a subscription that includes access to...

Google’s Digital Whiteboard Is Ready for your Office

Google has again found a way to help businesses bring their best to the table. Nowadays, most employees within a company work from various locations, cities and offices. So Google came up with the best way to connect those people and...

The iPhone 8 Will Be Apple’s Most Expensive Yet – and Now We Know Why

Touch ID embedded into the display is set to drive prices up, reports claim. Reports from multiple analysts, including Goldman Sachs and the ever-reliable Ming-Chi Kuo, claim the upcoming iPhone 8 will cost at least $1,000 (£770), making it the most...

Microsoft Surface Pro (2017) vs Surface Laptop vs Surface Book: What’s the Difference?

It’s been a busy month for Microsoft. A couple weeks after announcing the new Surface Laptop and Windows 10 S, it has announced the successor to the Surface Pro 4. But instead of being named Surface Pro 5, it’s just called...

Apple’s 5G Testing Plans Give a Glimpse of Future iPhones

Apple may be expanding its phone tech well beyond rumoured iPhone 8 upgrades with new evidence pointing to the tech giant gearing up to test 5G wireless communications. The iPhone maker has applied for a license with the US Federal Communications...

Three Risky Customer Experience (CX) Initiatives

Forrester reports that customers are willing to spend nearly five times more for excellent customer experience (CX) than they would for poor CX*. But improving customer service comes at a cost. Besides the time and effort required, sometimes marketers need to...