Author: CXM Editorial

Majority of Gen Z employees report strong work ethic

A recent United Culture survey breaks stereotypes about Generation Z’s work ethic, showing that 55% of employees aged 18-24 and 57% of those aged 25-34 believe their dedication to work has significantly increased over the past year. According to the report,...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night. At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

Allied Bank collects an armful of gold awards at International Customer Experience Awards

Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London. The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best...

Miral Destinations’ Martin Andonovksi takes CX Leader of the Year award back to Abu Dhabi

Miral Destinations’ Martin Andonovski took home the CX Leader of the Year gong at the International Customer Experience Awards last night. Andonovski is the senior director of guest experience and transformation with Miral Destinations where he leads several strategic initiatives designed...

CX ‘godfather’ Bruce Temkin receives Lifetime Achievement Award

Industry legend Bruce Temkin flew into London to pick up the Lifetime Achievement Award at the International Customer Experience Awards (ICXAs). The black-tie ceremony took place at the Park Plaza London Riverbank, and was attended by over 250 leading CX...

CarTrawler claims top prize at International Customer Experience Awards

CarTrawler, an Irish firm that offers around the clock car hire support services beat off stiff competition to emerge as the Overall Winner at the International Customer Experience Awards (ICXAs) last night. On the night CarTrawler also won gold for Best...

Human-centered AI redefines customer expectations in 2025 

Zendesk’s 2025 Customer Experience (CX) Trends Report highlights a shift in consumer preferences as customers increasingly demand AI interactions that feel personal, empathetic, and authentic. Based on insights from over 10,000 global consumers and business leaders, the report highlights five...

71% of consumers find customer service more stressful than their original problems

According to a Zingly.ai survey, 71% of consumers report that customer service interactions are as stressful or even more stressful than the issues they were trying to resolve. Younger generations feel pressure the most, with 38% of Millennials and 31%...

This week in CX: are brands ready for gen Z?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at why you need to level up your CX strategy and how to adapt it to new generations, as well as how are...

70% of contact centre agents would recommend their job

A new survey by Calabrio and the Get Out of Wrap podcast shows that 70% of contact centre agents would recommend their roles to others, and 66% are generally satisfied with their jobs. However, 62% still lack a clear career...