Author: CXM Editorial

Why London is The Best Place for Fintech – Even with Brexit

Eileen Burbidge told WIRED Money how she expects London’s fintech scene to continue to grow over the next few years. If you’re in the fintech business right now, then London is the place to be – even with Brexit. That’s according to...

Interview with Greg Searle – A Triple Olympic Medallist and a Business Coach

We had the honour of speaking with Greg Searle, an Olympic gold medallist who won the coxed pairs event at the 1992 Barcelona Olympics – and 20 years later decided that there’s no reason for him not to enter the...

Why Did BAFTA Steal The Crown Jewels?

According to numerous sources, there was something fishy about this year’s BAFTA TV Awards. ‘The Crown’ fans were cheering for their beloved show that was nominated in 5 different categories, only to be disappointed by the result: The Crown won...

Interview: Our Recent Catch-up with a DXA Winner – Vehicle Vision

VehicleVision is a company implementing digital channels to enhance and help drive CX in the automotive industry further. The company delivers class-leading personalised online video systems for the automotive industry which provide a great deal of transparency and customer inclusion. We...

Here’s Everything Apple is Rumoured to Be Launching in 2017

Apple is notoriously secretive. The Californian technology giant almost never speaks about upcoming products before they’re officially announced. Journalists who ask about rumours and reports might get told “no comment” — if they’re lucky enough to get a response at all. But...

A ‘Paradigm Shift’ Is Taking Place in Financial Technology

Venture capital firms, which poured $117 billion into fintech startups from 2012 to 2016, have been pulling back on their investments. Meanwhile, established financial firms are positioned to step up their spending. In a big note out to clients on May 18 titled “Fintech:...

HSBC Tech Chief on Digital Challenger Banks: ‘We Are Building Similar Stuff Ourselves’

HBC has been our devoted client and award entrant since 2013 when they first entered the UK Customer Experience Awards. Later on, they also participated in the UK Financial Services Experience Awards and UK Employee Experience Awards. Their Middle East...

How Salesforce CEO Marc Benioff Uses Artificial Intelligence to End Internal Politics at Meetings

Salesforce has been our loyal entrant into the UK Customer Experience Awards in last couple years and now their CEO explains how they use AI within their company. Salesforce CEO Marc Benioff isn’t just predicting that artificial intelligence will one day help...

Nike Built A High-tech LED Running Track

Once again Nike has proved their dominance in Customer Experience. They have fulfilled a runner’s dream by building a running track where you partake in a virtual race against yourself and your running track is shaped as a footprint. This stadium is...

Here’s Everything Google Announced at Its Big I/O Conference

On Wednesday, Google kicked off its annual conference for developers. Google CEO Sundar Pichai and a succession of company execs took the stage to talk up the latest milestones and to unveil new and upcoming products. Among the new goodies: updates to Android, Google Home,...