Author: CXM Editorial

THE UK CUSTOMER EXPERIENCE AWARDS ARE BACK FOR 2015!

Awards International’s flagship event, the UK Customer Experience Awards 2015 are officially open for entries. Now in their sixth year, the Awards, run in partnership with Customer Experience Magazine™ & Cranfield University School of Management, shine the light on those...

Enter An Award? ……. I couldn’t possibly

by Julie Tyler, Customer Insight Specialist for Central England Co-operative When my boss first suggested to me that I should enter the Customer Experience Professional of the year at the UK Customer Experience Awards, I think I guffawed….then looked a bit...

How to Win with Customer Experience

Register now to attend Winning with Customer Experience – a brand new conference launched to showcase award winning customer experience initiatives. Listen to CX experts from leading companies including: DPD, MBNA, Nationwide, Northern Gas Networks, Standard Life and The Post...

Keeping your brand promises

Why it’s so important to Northern Gas Networks and the steps we’ve made to ensure we deliver for our customers every time. Eileen Brown, Head of Customer Experience at Northern Gas Networks (NGN) explains why living your core business values and...

SAMSUNG Electronics UK Limited – Winners of Best Large Contact Centre at the Customer Experience Awards 2014

For Samsung Electronics UK, winning best Large Contact Centre at the UK Customer Experience Awards in London towards the end of 2014 was a proud moment, not just because it was the first time Samsung has ever ventured into the...

Developing a truly personalised customer experience, with data and digital at the heart of it.

Paul White, Head of Customer Experience & Delivery at Post Office Money looks at how a personalised customer experience has been developed with data and digital at the heart. Consumers are subject to a massive amount of marketing and communications these...

Customer Experience Magazine Unveils New Logo, Reinforcing its Trademark

Customer Experience Magazine, the online magazine dedicated to Customer Experience, has unveiled a new logo to reinforce its unique trademark and signify its growth and transformation over the last 5 years. This is the first time the magazine has redesigned...

Do you want to be a Winner?

Do you want to know how to win at the UK Customer Experience Awards 2015? If you have never entered your business for an award before, or you have entered but that top prize has eluded you, why not come along...

CXM partner with Cranfield School of Management at Customer Experience Conference

Customer Experience Magazine is proud to announce their partnership with Cranfield University School of Management at a specialist customer experience conference to take place in London later this year. Join 250 Customer Experience Leaders who will come together at the...

Still time to make the finals of the UK Employee Experience Awards!

Congratulations to all of the finalists for the UK Employee Experience Awards 2014 – what a great collection of organisations and best practice! These Awards have certainly turned out to be an exciting and worthy addition – once again with...