Author: CXM Editorial

Standard Life

Being recognised in this way is further evidence Standard Life is progressing towards being a customer driven retail business, and gives us enormous confidence that we can achieve our strategic vision. Winning the award ahead of major brands we traditionally...

DPD

DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice...

Celebrating the winners

Winners of the 5th annual UK Customer Experience Awards celebrated in style at London’s ExCeL last week. The glittering event – the second biggest business awards in the UK – was attended by more than 800 guests including M People’s...

Launching the International Business Excellence Awards 2015

Is your company doing something worth shouting about? Enter the new International Business Excellence Awards 2015, a unique Awards concept for the Middle East, recognising business excellence from around the world. The International Business Excellence Awards 2015 (IBX Awards) are supported...

Top ten qualities of a winning Employee Experience story

So you have implemented a people strategy or initiative that has improved your employee experience and you think you deserve recognition for all the hard work and the results you have achieved. It may well be that your project is...

KISS your website

Companies are losing one in five customers online by overcomplicating their websites Ok, so it’s not “kiss” as in the lip smacker display of affection… It’s KISS as in “Keep It Simple Silly”… Our research*, which benchmarked 166 companies in the...

Improving the Employee Experience in the Call Centre

There are a number of ways you can improve your employees’ experience in the short term. Competitions, prizes and treats are a quick way to increase happiness and productivity – but what about in the long run? Stefan Captijn, Solution...

Sometimes, you just need to talk…

In the customer service industry, mechanised answering calls (also known as interactive voice responses, or IVRs) are ubiquitous. For many companies who have to deal with numerous customer calls each day, they seem ideal: they cut costs, direct incoming calls...

Get Tw’rking – Maybe more business should get Tw’rking

Now don’t worry I am not suggesting that you down tools and ask your colleagues to start sticking their bums out with a little shake – although that may improve colleague engagement. What I am talking about is ‘Teleworking’! Giving...

Making the leap from employee surveys to strategic employee engagement

The concept of measuring the relationship between employees’ attitudes to work and overall business success is not new. A quick search of the web will show that there are examples of industrial leaders measuring (albeit crudely) the impact of employee...