Author: CXM Editorial

Shopping abroad

Nearly 50% of UK online shoppers have purchased abroad, according to the latest results from eDigital Research and IMRG. Results of the eCustomerServiceIndex suggest that price and availability are driving shoppers outside the UK, with 60% of those who have shopped...

The Face Behind the Grey Pound

The UK’s older generation is an obvious key target group for marketers. By 2020 it is estimated that over half of the British population will be over 50, which for marketers increases the value of the ‘grey pound’ even further. The...

BPA singing under a new roof!

A company that has doubled in size over the last two years has introduced their existing 120 staff to brand new offices in Exeter with an innovative singing workshop. BPA, a world-wide customer service quality monitoring company, who have been trading...

Salaries on the rise

Advertised salaries appear to be on the rise for the first time since the financial crisis, according to the jobs search engine Adzuna. The average advertised salary in July 2014 rose to £33,873 – a 0.9% advance on the previous year....

Matching world class brands with world class service

Petra Krivinskas, Head of Customer Service Centre Operations for Volkswagen Group UK tells Customer Experience Magazine about her role, and how she ensures her team is the lifeblood of the business. For the past 15 years Petra Krivinskas has been digging...

What’s the point of Incentive Travel?

Can you really achieve true employee engagement, interaction and fulfilment for your employees through Incentive Travel? Does your Incentive Travel organically deliver a natural team bonding experience, which inherently leads to increased productivity, motivation and loyalty? Employees are becoming more demanding. They...

Happy Staff: The Recipe for Happy Customers

When it comes down to it, employee satisfaction is a cornerstone of good retail. It makes sense from every angle; when customers talk to someone that can represent their brand with a smile and a charming demeanour, that customer has...

People build success: the most engaged people have the happiest customers

Paul Smedley, Chairman & Founder, Professional Planning Forum People do amazing things when given the space, freedom and tools to do so. This article from the Professional Planning Forum builds on previous research by MacLeod, who identified four primary enablers of...

Time to shout about your Employee Experience initiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...

Six things to consider when assessing employee requests for flexible working

SUMMARY: New UK Flexible Working Regulations and Part 9 of the Children and Families Act 2014 came into force in June. As an employer, are you treating flexible working requests in a reasonable manner? On June 30th 2014, new UK Flexible...