Author: CXM Editorial

Integrating a sound Digital Strategy into your Customer Experience

Mark Hamill, Awards International UAE Digital is changing the way organisations approach customer experience. Digital technology has become part of everyday life for the majority of consumers and has challenged customer expectations around service, delivery and communications. It’s great having nifty...

Five must-have technology innovations to deliver a first-class customer experience

Mike Hughes, MD of PeopleTECH One of the biggest changes to impact the customer experience industry over the past decade, has undoubtedly been the change in consumer expectations. Where many consumers were once inert and passive about dealing with and accepting...

Making our customers feel best loved

by Emma Banks, LV= LV= employs 6,000 people across 17 locations in the UK and serves over 5.7 million customers with a range of financial products. We’re the UK’s largest friendly society and a leading financial mutual. When we started in 1843...

Customer Experience Disconnects: 5 Steps to Creating the RIGHT Customer Experience

by Gary Topiol, InMoment Customer Experience is maturing. I rarely hear the phrase “customer service” anymore, and most business leaders know what acronyms like CX and VoC mean – without even Googling them. However maturing is a verb that indicates a process,...

Three Employee Engagement Wins for Northern Gas Networks

Following three wins at this year’s Employee Experience Awards, CEO of Northern Gas Networks (NGN), Mark Horsley, explains why a pioneering new approach to leadership and empowering employees is proving successful for the North of England’s gas distributor. NGN is...

What makes a CX Winner?

It was great to be asked to co-chair the Winning with CX Conference at the British Film Institute in London. The event had been brought together by Awards International, Cranfield School of Management and Customer Experience Magazine and included presenters...

UK EMPLOYEE EXPERIENCE AWARDS WINNERS ANNOUNCED

Winners of the first ever UK Employee Experience Awards have been announced during a celebratory lunch at the Grand Connaught Rooms in London on Friday 27th March. The Awards recognise and celebrate organisations and their employee-focussed initiatives that have resulted in...

THE UK CUSTOMER EXPERIENCE AWARDS ARE BACK FOR 2015!

Awards International’s flagship event, the UK Customer Experience Awards 2015 are officially open for entries. Now in their sixth year, the Awards, run in partnership with Customer Experience Magazine™ & Cranfield University School of Management, shine the light on those...

Enter An Award? ……. I couldn’t possibly

by Julie Tyler, Customer Insight Specialist for Central England Co-operative When my boss first suggested to me that I should enter the Customer Experience Professional of the year at the UK Customer Experience Awards, I think I guffawed….then looked a bit...

How to Win with Customer Experience

Register now to attend Winning with Customer Experience – a brand new conference launched to showcase award winning customer experience initiatives. Listen to CX experts from leading companies including: DPD, MBNA, Nationwide, Northern Gas Networks, Standard Life and The Post...