Author: CXM Editorial

One in ten sales pros will secretly juggle multiple jobs by 2028

According to Gartner, by 2028, one in ten sales professionals will leverage AI-driven efficiency to work multiple jobs secretly. As artificial intelligence continues to automate routine tasks, sellers will find themselves with surplus time—some of which may lead to “overemployment,”...

UK Customer Experience Awards 2025 – open for entries

The original and still the biggest customer experience awards programme in the industry kicks off again today! The UK Customer Experience Awards now its 16th year, brings together leading UK-based firms and the best CX experts in the country to...

Taskrabbit and IKEA partner to simplify furniture assembly for customers

Same-day service platform Taskrabbit is expanding its partnership with IKEA to offer a fully integrated furniture assembly solution for customers. The new collaboration enables IKEA shoppers to book and pay for Taskrabbit assembly services directly at the time of purchase,...

Pega’s new system promises AI agent reliability over chaos

Pegasystems is set to change the game in AI agent reliability with its newly announced Pega Agent Experience (Pega AgentX), a suite of API capabilities designed to transform workflows into dynamic orchestration engines for AI agents. The solution aims to...

Many are unknowingly flirting with AI in online dating

As Valentine’s Day approaches, a new survey reveals how artificial intelligence is shaking up the modern romance and many people are not even realising it.Not only is AI changing how we work and communicate, but it’s also creeping into our...

TELUS Digital expands global AI research with new innovation hub in Brazil

TELUS Digital Experience is expanding its AI research footprint with the launch of the TELUS Digital Research Hub at the University of São Paulo (USP). With a $1 million investment over the next three years, this facility will serve as...

Sigma Connected donates IT equipment to support West Midlands charity

Many of us take our technology for granted, it is almost unimaginable to think of people without access to smartphones or laptops. Yet there are many without them. Unable to access government essentials, education and career information. In most offices,...

Speed vs. support: The customer service love triangle

Many businesses face the dilemma of delivering fast customer service or the right support. Customers think they shouldn’t have to choose. New research from contact centre solutions provider Cirrus shows that long wait times, vague responses, and endless transfers push...

This week in CX: digital wallets, Valentine’s Day spending, and more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring the latest shifts in customer experience, from the rise of digital wallets and AI-driven banking to the impact of emerging technologies like deepfakes and...

Love2shop staff discount platform launches for material girls and boys

Typically business reward and perk schemes are a double-edged sword. Those tasty doughnuts always appear when half the office is on a diet. Golf days coincide with crunch mode and most workers are too stressed to use that mental wellbeing...