Author: CXM Editorial

Time to shout about your Employee Experience initiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...

Six things to consider when assessing employee requests for flexible working

SUMMARY: New UK Flexible Working Regulations and Part 9 of the Children and Families Act 2014 came into force in June. As an employer, are you treating flexible working requests in a reasonable manner? On June 30th 2014, new UK Flexible...

Onlineshop

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Brits suffer from HITS

Mobile marketing company Digitonic has discovered a new holiday phenomenon created by the smartphone era – HITS, or holiday irritable text syndrome.   New research by the Glasgow-based business has found that nearly two-thirds of people are likely to complain to friends...

Digital currency

Plans to create the world’s first digital currency issued by a central bank have been revealed by the Ecuadorean government. Central bank officials say the electronic money, as yet unnamed, will start circulating in December. The new electronic money will be used...

Using Cloud for the Mobile Customer Experience

Richard McCrossan, Strategic Business Director at Genesys looks at how the cloud is enabling companies to quickly and easily offer customers a truly mobile service. It used to be the case that the contact centre used more advanced technology than the...

The key to customer service; pick up the cost of calls

EE recently announced that it is to start charging customers 50p to fast-track their calls to a ‘priority answering service’. SIM card only customers will also have to pay 25p to call the company’s customer service number. EE have said...

Back to the future: traditional mentality and modern technology can bring back self-management

The traditional British workplace is very different from what it used to be. The industrial revolution saw people use new technology to increase productivity and automate routine tasks, but they never lost the mindset of making things and then taking...

Small business, big challenge: The ups and downs of being an SME

Starting up your own SME has never been a plain-sailing operation and none more so in today’s climate where competition is fiercer than ever. As well as the headache of financing your dream, there are always the little things that...

Walk a mile in their shoes

It has never been more important to keep close to your customers. With an explosion of media channels, customers now have access to countless sources of information on the products and services they are interested in. Dr Emma K. Macdonald...