Author: CXM Editorial

Developing a truly personalised customer experience, with data and digital at the heart of it.

Paul White, Head of Customer Experience & Delivery at Post Office Money looks at how a personalised customer experience has been developed with data and digital at the heart. Consumers are subject to a massive amount of marketing and communications these...

Customer Experience Magazine Unveils New Logo, Reinforcing its Trademark

Customer Experience Magazine, the online magazine dedicated to Customer Experience, has unveiled a new logo to reinforce its unique trademark and signify its growth and transformation over the last 5 years. This is the first time the magazine has redesigned...

Do you want to be a Winner?

Do you want to know how to win at the UK Customer Experience Awards 2015? If you have never entered your business for an award before, or you have entered but that top prize has eluded you, why not come along...

CXM partner with Cranfield School of Management at Customer Experience Conference

Customer Experience Magazine is proud to announce their partnership with Cranfield University School of Management at a specialist customer experience conference to take place in London later this year. Join 250 Customer Experience Leaders who will come together at the...

Still time to make the finals of the UK Employee Experience Awards!

Congratulations to all of the finalists for the UK Employee Experience Awards 2014 – what a great collection of organisations and best practice! These Awards have certainly turned out to be an exciting and worthy addition – once again with...

How positive recognition can lead to long term profitability

Employee recognition has been defined as ‘the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organisation’s goals and values, and which has clearly been beyond normal expectations.’ Employees respond to appreciation...

How can brands deliver greater return in retail through loyalty and incentivising?

According to the Chartered Institute of Marketing, acquiring a new customer is between six and 10 times more expensive than retaining an existing one. The figures couldn’t be clearer; brands, particularly in the retail sector, which tailor a truly great...

Shared Parental Leave – where are we now?

Shared Parental Leave tends to be seen as a complicated matter with the majority of the UK population saying they are unclear about the maternity and paternity entitlements that are on offer come April 2015. The current system may seem clearer:...

The Growing Challenge of Third-party Customer Experience

White vans have been in the news a lot recently, most notably as a result of the Labour MP Emily Thornberry’s disastrous tweet during the recent Rochester by-election. Beyond the political landscape they have also featured in one of...

Employee wellbeing – Number 1 priority for 2015

When we think about New Year’s resolutions, we usually only choose one that directly impacts us and not anyone else around us. This year, however, you should consider looking further afield at how you can change your habits to impact...