Author: CXM Editorial

Webhelp

Webhelp is internationally renowned for its innovative approach to customer experience management and this is largely down to the quality of our teams. The Webhelp ‘212 Team’ drive a transformational programme which is enriching the lives of everyone involved by leading...

AXA Case Study

Our presentation ‘World Class Customer Experience – Why Not?’ centered upon achieving effective culture change within a large organisation, and within a company that has been in existence for over 70 years. The initiative also addressed the challenges of trialing,...

Graze

At graze we absolutely love information and every scrap of feedback we get from our lovely customers (or grazers, as we call them) is valuable. Our winning initiative was based around all the ways we gather insight from our grazers, the vital...

Central England Co-operative

Julie Tyler, Customer Insight Specialist at Central England Co-Operative Limited Winner of the Professional of the Year Award. The creation of a new Customer Insight Specialist role in November 2013 was key to the Society’s vision to become the UK’s best consumer...

TripAdvisor

At TripAdvisor, we are proud to be a platform for the worldwide travel community to share their experiences, tips and advice with others. So we embarked on a special CRM initiative which focused on celebrating what motivates TripAdvisor members most:...

Standard Life

Being recognised in this way is further evidence Standard Life is progressing towards being a customer driven retail business, and gives us enormous confidence that we can achieve our strategic vision. Winning the award ahead of major brands we traditionally...

DPD

DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice...

Celebrating the winners

Winners of the 5th annual UK Customer Experience Awards celebrated in style at London’s ExCeL last week. The glittering event – the second biggest business awards in the UK – was attended by more than 800 guests including M People’s...

Launching the International Business Excellence Awards 2015

Is your company doing something worth shouting about? Enter the new International Business Excellence Awards 2015, a unique Awards concept for the Middle East, recognising business excellence from around the world. The International Business Excellence Awards 2015 (IBX Awards) are supported...

Top ten qualities of a winning Employee Experience story

So you have implemented a people strategy or initiative that has improved your employee experience and you think you deserve recognition for all the hard work and the results you have achieved. It may well be that your project is...