Author: CXM Editorial

Rail bosses under fire, Accenture’s DEI exit, and rising workplace financial stress

New train departure rules spark outrage Rail passengers have criticised a new Network Rail trial at King’s Cross, where train departure details vanish three minutes before departure to prevent last-minute platform dashes. Commuters argue the policy is patronising and could increase...

Don’t take a ‘head-in-the-sand approach’ to client feedback

Many startups are so focused on their product vision, they don’t want to hear what customers say about it. Similarly, larger firms often sanitise feedback into generic and useless forms. Therefore, it isn’t a major surprise that legal and other...

Yep AI unveils digital human technology for smarter customer engagement

Melbourne-based artificial intelligence company Yep AI has unveiled the Yep AI Digital Human, designed to improve customer interactions and streamline business operations. By leveraging advanced AI-driven avatars, the company aims to create more engaging digital experiences for businesses across various...

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process.“The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

Pega to power UK armed forces’ unified digital recruiting platform

The UK’s Armed Forces Recruiting Service is set to undergo a major digital transformation, with Pegasystems selected to provide the technology behind a new tri-service recruitment platform. Under the Prime Contract awarded to Serco Plc, Pega will be part of...

FDNY taps NICE to digitally transform fire investigations

The Fire Department of New York (FDNY) has selected NICE Investigate, a digital evidence management solution, to modernise its fire investigations and accelerate case resolution for suspicious fires. The move brings the Bureau of Fire Investigation into a new era...

Aldi expands UK operations with 1,600 new jobs and increased wages  

Supermarket chain Aldi has unveiled plans to create 1,600 new jobs across the UK as it continues to expand its presence with new store openings. The retailer will open locations in areas including Cambridgeshire, Greater Manchester, and Lytham in Lancashire,...

Here they are: the top 50 CXMStars for 2025🏆

The questionnaires are in, the judges have cast their votes and the wider CX community has had its say. It is time to unveil the final rankings of the CXMStars 2025!As with previous versions of the list we’ve split it...

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

Trend-chasing brands are losing consumer trust A shocking one-third of consumers find it embarrassing when brands chase viral trends, yet 93% expect them to stay culturally relevant. Sprout Social’s 2025 Index reveals that authenticity and originality set standout brands apart—trend-chasing alone...

Paytronix reveals new catering features to streamline order management

Restaurant guest engagement solutions vendor Paytronix has launched Paytronix Catering, a new addition to its Online Ordering platform that streamlines catering order management for both large and small restaurant brands.The Paytronix Catering service integrates nearly 20 distinct features to optimise...