Author: CXM Editorial

Soundcloud On Parallax Featured Image

Donec rutrum leo vel justo pulvinar rhoncus. Interdum et malesuada fames ac ante ipsum primis in faucibus. Duis eget sem a ante malesuada sodales. Donec sapien lorem, bibendum imperdiet gravida at, tempus ac justo. Sed porttitor massa sit amet mauris...

Video With Background Featured Image

Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Curabitur eget commodo felis, ut sagittis libero. Morbi malesuada nunc id euismod vestibulum. Nullam vitae condimentum eros. Mauris eu elit purus. Sed id imperdiet neque. Nam et...

Sexual Health – The Value of a Virtual Clinic

The sexual health service is one service provided by the City Health Care Partnership CIC (CHCP CIC). The CHCP CIC is an independent, not-for-profit social enterprise providing NHS services to local people. The values of the company are...

Connect at the awards

Have you booked your table yet for the UK Customer Experience Awards 2013? Space is limited and places are booking up fast for the prestigious event, which takes place in London on October 17. Finalists were announced at the end of...

Innovation And The Customer Experience

There are two sides to a coin, in this case the coin being customer experience design. Heads As an experience designer, half of my time is spent helping customers come up with ideas for better experiences. To my mind, the best...

A WOW workout!

I love people (and chocolate) and that is why I created The Melting Pot – a business running chocolate workshops for adults, children and teams. Creating the best possible experience for customers is a true passion; and a workshop environment...

UK travel sector research

The internet has transformed the travel sector, as holidaymakers can now book the separate components of their break online, rather than having to go through high street travel agencies. But in such a competitive market, customer service and fast responses...

Consumers want speed and flexibility

Customers are becoming more demanding, according to a recent survey...

Confusion over call payments

Call recording specialsists Business Systems say there is still a lot of confusion in the market about the implications for Payment Card Industry (PCI) compliance when recording calls. Any organisation taking sensitive data from a customer, in particular credit or debit...

Customer Experience Innovation Done Right

These are extraordinary times. Of course, I’m not the first person to say these words. That’s how JFK kicked off his man on the moon speech in May 1961. He also said (slightly paraphrased), “We choose to go to the moon...