Author: CXM Editorial
Top 10 tips for your Customer Experience
Top 10 tips for deploying customer experience management In many ways, execution is the hardest part of creating a branded customer experience because in order to deploy successfully we have to mobilise employees at all levels and align competing agendas, functions...
Customer Experience Awards 2013
In the current economic climate we need all the help we can get and participating in the UK Customer Experience Awards 2013 could make all the difference to you and your organisation. Your involvement can be as a judge, sponsorship, or...
Don't Compromise
Why is it that so many good businesses hire people who are unfriendly and have no interest in being of service to anyone, let alone a paying customer? Why would we put someone out there who we know is rude and...
Confirmit Community Conference 2013
Voice of the Customer and Market Research Industry Pioneers Take Centre Stage at Confirmit Community Conference 2013 Global leaders convene in London and Las Vegas to share transformative customer feedback, employee feedback and Market Research successes London, UK and Oslo, Norway and...
UK Customer Experience Awards – Deadline Approaches
In the current economic climate we need all the help we can get and participating in the UK Customer Experience Awards 2013 could make all the difference to you and your organisation. Your involvement can be as a judge, sponsorship, or...
BA lags behind in social media
Bristish Airways, voted Best Transatlantic Airline 2012 Winner is lagging behind in the social media customer service experience league. Facebook and Twitter have become the two social media networks that are transforming and changing the dynamics of customer service through social...
ECEW – an inspirational event
They came, they saw and they went away enlightened – that’s the verdict on the fifth annual European Customer Experience World event. Held on May 14 and 15 in London, the event offered a chance to dip into a wealth of...
NEW Health Sector
PEN is devoted to improving patient experience across the healthcare industry, whatever the sector; and including whole organisations, companies, teams and individuals. PEN embraces the NHS, whether it be primary or secondary care, all of the allied partner companies...
Executive Editor
Customer Experience Magazine Executive Editor ………will be their own boss and develop this online magazine into an income generating and profitable business. The Executive Editor may be a freelancer or employed but will have sufficient free time every month and would like...