Author: CXM Editorial

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...

This week in CX: smaller raises, AI bosses & office debates 

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the widespread misconceptions about the downfall of DEI, the growing trust in AI for critical workplace decisions, and the debate over whether office...

Over 50% of consumers purchased gift cards during the holidays

In a holiday shopping season that saw retail sales grow by 4% over 2023, gift cards emerged as the stars, showing significant year-over-year growth. According to Blackhawk Network (BHN), 56% of surveyed consumers reported purchasing a gift card this holiday...

RingCentral boosts its Events platform with new feature

RingCentral has introduced Studio, a new feature within its Events platform designed to simplify the production of high-quality, branded event streams. This capability enables organisers to manage their events from a single interface, eliminating the need for costly production services.With...

Kore.ai’s AI for Process helps companies automate complex tasks

Kore.ai has launched AI for Process, a no-code platform designed to help enterprises automate complex workflows with greater intelligence and flexibility. Instead of relying on rigid rules-based automation, the platform enables businesses to build AI agents that understand context, make...

ServiceNow and Google Cloud partner to drive AI-powered enterprise transformation

ServiceNow and Google Cloud have expanded their partnership to revolutionise enterprise operations with generative AI. Through this partnership, ServiceNow’s Now Platform and its suite of enterprise workflows will be available on Google Cloud Marketplace, allowing the integration of AI-powered solutions...

Intermedia redefines Microsoft Teams with unified communications and contact centre integration

Intermedia Cloud Communications has introduced the industry’s first fully embedded unified communications (UC) and customer experience (CX) solution within Microsoft Teams. This move allows businesses to streamline operations, enhance productivity, and improve customer interactions—all from within the familiar Teams interface.“Our...

InVision group unites entire portfolio under new “Peopleware” brand

InVision Group, a leading provider of workforce management (WFM) software and the company behind injixo, is bringing together its entire product and services portfolio under the new “Peopleware” brand. This strategic step reflects the company’s long-term development and marks the...

What’s stopping retailers from capitalising on viral trends?

Ever scrolled through social media and felt that irresistible urge to buy the latest viral product? You’re not alone. A recent report from RELEX Solutions reveals that while 84% of consumers are lured by social media finds, the reality of...

Survey finds customer experience is no longer just a cost – it’s a revenue driver

A new Nextiva survey of more than 1,000 customer experience leaders across the US, UK, and Canada reveals senior leadership is increasingly recognising it as a revenue driver rather than a cost centre. The findings indicate that CX plays a...