Author: CXM Editorial

Text message offers drive purchases for 86% of consumers

For brands aiming to connect with consumers, there’s no channel more personal or effective than the mobile phone. Recent findings from Vibes’ 8th annual Consumer Insights survey reveal just how central SMS and digital wallets have become in shaping shopping...

Medallia appoints new Chairman and CEO

Medallia has named Mark Bishof its new Chairman and CEO. With over 40 years of experience leading private and public software companies, Bishof brings industry expertise, including roles as Chief Business Officer at Qualtrics and CEO of Clarabridge. He steps...

AI unlocks 8% revenue boost in grocery e-commerce

Retailers leveraging AI-powered connected retail strategies can unlock an impressive 8% growth in e-commerce revenue, according to SymphonyAI’s latest grocery e-commerce study. The comprehensive analysis, based on 1.3 billion transactions from 72 million households over six months, highlights how advanced...

Activewear brand Fabletics chooses Klarna to offer flexible payments to customers across the U.S.

Global payments and shopping service Klanra is partnering with activewear retailer Fabletics to offer more flexible payment options to the retailer’s customers.The partnership enables Fabletics’ customers to choose between multiple payment options – Pay Now or split their purchase into...

CXMStars deadline extension!

Due to overwhelming demand to complete nominations for this year’s CXMStars, the deadline has been shifted to 23:59 Wednesday 08 January.When the nominations are closed, the editorial team will reduce the list to the top 50 CX corporate professionals and...

National living wage and tax burdens challenge UK businesses  

According to an analysis by the Centre for Policy Studies, the share of an employee’s salary owed in tax is set to increase to 21.3% this year, up from 17.5% in 2022. This cost rises as businesses prepare for a...

Skills development is key to the UK’s growth strategy

A survey by the Recruitment and Employment Confederation (REC) highlights the urgency of prioritising workforce upskilling within the government’s “Invest 2035” industrial strategy. This ambitious 10-year plan aims to foster economic growth through high-quality, well-paid jobs.According to the REC poll...

U.S. retail growth driven by in-store shopping revival this holiday season

Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

Square partners with Sysco to revolutionise restaurant operations with time-saving tech

Payment solutions and business management tools technology firm Square has announced a strategic partnership with Sysco, a global food service distributor, alongside the launch of innovative features aimed at transforming restaurant operations. The collaboration brings Square’s intuitive technology to Sysco’s...

E-commerce shines bright as U.S. holiday spending climbs in 2024

Holiday retail sales in the U.S., excluding automotive purchases, rose by 3.8% from November 1 to December 24 compared to the same period in 2023, according to the latest Mastercard SpendingPulse report. The data shows a resilient consumer base fuelled...