Author: CXM Editorial

Spanish CX management BPO firm leverages Google Cloud to improve productivity for its 100,000-person workforce

Customer experience management BPO company Konecta has partnered with Google Cloud in a strategic, three-year alliance aimed at transforming productivity and collaboration across its 100,000-person workforce. This collaboration will see Konecta adopt Google Workspace, providing employees with a robust platform...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Employees are turning to employers for extra support during wellbeing crisis

Current economic challenges, layoffs, and rising burnout are pushing employees to increasingly look to their employers for wellbeing support that goes beyond compensation, according to Alight’s 2024 International Workforce and Wellbeing Mindset Study that surveyed 2,000 U.S. employees working full-...

Zingly.ai debuts AI solutions to transform CX in banking, finance, and insurance

Zingly.ai has launched a new suite of AI tools to enhance revenue and improve customer service for banks, financial services, and insurance (BFSI) institutions. Facing rising demand for tailored service and complex customer needs, BFSI organizations can utilise Zingly’s technology...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates.The...

Qualtrics launches new capabilities that leverage employee feedback for better experience

Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback.With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote...

Kustomer sets new standard with AI-powered voice and omnichannel support

Kustomer has launched an AI-native customer service platform to help companies deliver exceptional customer experiences at unprecedented speed and scale. With AI Agents seamlessly built in and a new flexible pricing model, this platform aligns with Kustomer’s goal of eliminating...

Almost 80% of businesses rank email deliverability as critical

In its newly released report, Sinch highlights the rising importance of email deliverability, with 78.5% of surveyed senders rating it as critically important (8/10 or higher) to their business goals. Published through Sinch’s email platform Mailgun, the report aggregates insights...

Survey reveals rising demand for a fresh and engaging grocery store experience

A new survey by ChangeUp reveals that nearly 70% of grocery shoppers feel that the in-store shopping experience has either stagnated or deteriorated over the last two years, showing a critical gap between customer expectations and grocery retailers’ offerings. Released...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...