Author: CXM Editorial

This week in CX:  this is the year of industry transformation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the first piece of news from our partnership with CXFO, featuring key CX insights from their latest CX Utilities report. Zendesk and Twilio have...

This week in CX: do consumers stay loyal to retailers that offer free returns?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we delve into the latest findings that drive retailers forward, exploring predictions about generative AI that could impact us all. Key news HubSpot and TikTok are joining forces...

Who will be scoring on the esteemed 2024 CXMStars™️ judging panel? 

With CXMStars™ 2024 well underway and the nominations step ending imminently, it’s time for the next announcements. After the nomination process concludes, our team will proceed to shortlist the top 50 CXM stars. Following this step, we are thrilled to share...

CXM’s top contributors of 2023

Over the past few years, we have received feedback about our work as a business publication and a community. Our readers see us as individuals who question concepts, don’t hesitate to investigate the value of services and products, and always...

CXMStars™️ is back for the fifth year! 2024 edition begins now

Customer Experience Magazine is delighted to announce that CXMStars™ 2024 is now open for entries! We are on our annual mission to find and crown the top 50 CX influencers and professionals of the year. This is the fifth year that...

This week in CX: is customer service truly accessible?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the evolving roles of AI in marketing, and demands for more accessible customer service. Key news A survey conducted by YouGov found that 32% of Brits...

 The best of British business: UKBA™ ’23 winners announced

The UK Business Awards 2023, aka The Dons, organised by Awards International, announced the winners for this year’s programme! Top companies and organisations across the UK participated in this premium business event, competing for the most coveted accolades in business excellence.  Build...

This week in CX: in 2024, the priority is on real experiences

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at some of the top predictions in AI, retail, and consumer priorities for 2024. What are the early stances saying? Now is the time...

This week in CX: does high customer engagement equal long-term loyalty?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the results of last weekend’s Black Friday sales and what they mean for customer loyalty, the significance of business experimentation, and updates to...

This week in CX: Happy Black Friday sales weekend! What can you expect from consumers?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, it only makes sense that we’re looking at the latest retail research for consumer trends and purchase behaviours for this Black Friday sales weekend. Customers want...