Author: CXM Editorial

39% of Australians struggling to secure new roles

According to a recent Gartner survey, 39% of Australian candidates report having trouble finding new employment as job vacancies in Australia continue to decrease. Only 25% of respondents found jobs matching their skill set, significantly below the global average of...

AI adoption accelerates in car dealerships

Car dealerships are embracing artificial intelligence (AI) at unprecedented rates, with 81% of dealers planning to increase their AI budgets in 2025, according to Fullpath’s latest report. The report shows that AI is transforming dealership operations, particularly in marketing, sales,...

Great Southern Bank automates customer service with CXone Mpower

NICE has announced that Australia’s Great Southern Bank is advancing its customer service capabilities with CXone Mpower. Great Southern Bank provides various financial products, including credit cards, home loans, and insurance. Focused on delivering customer-first solutions, the bank is moving...

How are millennials shopping this holiday season?

Millennials are rewriting the rules of holiday shopping, ditching big-box stores in favour of small, independent businesses and embracing the ease of online retail. New research from Dentsu shows this tech-savvy and values-driven generation stands out from other age groups,...

Kore.ai launches AI for Work, a platform for search, automation, and collaboration

AI agent solutions provider Kore.ai has announced AI for Work, an innovative platform designed to revolutionise how enterprises use artificial intelligence to streamline workflows, enhance collaboration, and improve efficiency. By integrating secure enterprise search, business workflow automation, and multi-agent orchestration,...

Verint adds a CX/EX scoring bot to its bot suite

Verint has introduced the CX/EX Scoring Bot, an AI-powered tool that delivers real-time customer and employee experience scores. As part of the Verint Agent Copilot Bots suite on the Verint Open Platform, the bot sets itself apart by offering immediate...

AI’s role in retail: tackling loss prevention and enhancing experiences

According to Zebra Technologies Corp.’s survey,  84% of retail associates express concerns about loss prevention and the absence of effective technologies to detect safety threats and prevent criminal activity. While consumers are usually satisfied with their shopping experiences, satisfaction levels have...

Over half of employees are disappointed with onboarding

According to a recent report by Cognexo, over half (54%) of office workers are dissatisfied with their onboarding experience. Typical frustrations include a lack of structure (31%), differences between job descriptions and actual roles (21%), and confusion about daily...

Is ‘productivity theatre’ slowing down your team?

According to a new Asana survey, 67% of employees admit to engaging in “productivity theatre,” where they perform tasks to appear busy despite not doing anything meaningful. The survey shows that this is weighing heavily on a smaller group of...

Citizens First Bank partners with WaveCX to enhance customer engagement

Citizens First Bank has announced a strategic partnership with WaveCX, a digital product engagement solutions for financial institutions vendor, to revolutionise its customer-facing demonstrations and internal training initiatives. This collaboration aims to streamline operations while significantly boosting both employee and...