Author: CXM Editorial

This week in CX: the determination to fix customer frustrations is strong; plus Twilio & Disney

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at new research into how determined companies are for great CX even in our tumultuous times. There’s also research into how investments into customer...

This week in CX: what can AI solutions actually do for customer service?; plus Zebra Technologies & Tesco

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at new AI implementations by Google and Freshworks, and what they mean for the customer moving forward. There’s also new research into the consumer...

This week in CX: are the current employee benefits and financial aids enough? plus Talkdesk & Twilio

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at thoughts on the spring budget for retail and hospitality, as well as new questions into whether employee benefits include all the financial help...

Top ten CXM interviews with women in leadership

At Customer Experience Magazine, we put gender equality at the centre of our content strategy. More than 80% of our contributors are women, powerful CX leaders, consultants, solution designers, and innovators. We advocate for hearing female voices – so much so...

This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also...

The 2023 Consumer Trends Index: which attitudes and trends are shaping our strategies?

Marigold, in conjunction with Econsultancy, have released a report based on the findings of European consumer attitudes and trends. This is Marigold’s fourth consecutive annual report of the Consumer Trends Index. In the Consumer Trends Index, we will dive into the...

The impact of social media on sports fandom and fan culture

In 2023, the Cheltenham Leading Jockey competition was one of the most hotly contested battles in recent memory.Fans of horse racing around the world tuned in to watch as the jockeys and horses alike compete for the title of cheltenham leading...

This week in CX: shifts and research affecting marketers; plus Gartner & Reputation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts....

This week in CX: 92% success rate for the 4 day week; plus Emplifi & Medallia

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the great results from the almighty 4 day week trials! Emplifi have also investigated the impact of customer reviews, and there’s new research...

Challenges, crisis, and being cost-conscious: a chat with retail expert Elissa Quinby

In the current financial state, industries are taking a hit. We’ve seen a multitude of issues from supply chains and warehouse shortages, even to workers’ strikes. It’s especially no exception for retail, which has become a common topic of discussion...