Author: CXM Editorial

Dangers of a Negative Digital Experience

Social media management platform Lithium Technologies recently commissioned a survey of 2,000 UK consumers to determine how they feel about the myriad of channels available to them when contacting a brand. Here they present what a negative experience can mean...

Employee Mental Health: End the Stigma

Within every business, there will be those who suffer in silence to the point that control is lost and the very act of getting out of bed can become utterly overwhelming. Employees are still reluctant to share mental health information with...

CCXP Exam Workshop Places Filling Fast – Book now for Early Bird Offer

The upcoming CX Professional Masterclass is now sold out, but there is still time for you to book your place at the CCXP Exam Preparation Workshop, held in Stevenage on April 18, with an Early Bird Offer available until the...

Early Bird Catches the Worm in 2018 UK Customer Experience Awards

The 2018 UK Customer Experience Awards will bring the cream of British CX talent back to London’s Wembley Arena this autumn, and potential entrants are being encouraged to take advantage of the Early Bird Offer to save businesses an amazing...

Drunk, Depressed, Gained Weight: Customers Reveal Reasons for Spending Sprees

UK  marketplace Onbuy.com reveals the results of research into the shopping habits of  1,550 customers, and their reasons for making online purchases…   ...

Toilet or Train?: Where do Brits Prefer to Shop Online?

UK  marketplace Onbuy.com reveals the results of research into the shopping habits of  1,550 customers, and their preferred place to make online purchases…     ...

App-ocalypse: Firms Planning to Ditch Failing Apps

Twenty percent of businesses will have dumped their mobile apps by next year, it has been predicted, as firms move further towards chatbots and artificial intelligence to communicate with customers. Research by Gartner Inc has found that by 2019, 20 percent...

Lack of Data Integration and Exec Buy-In is Risking CX ROI

A survey by Confirmit and Engage Business Media, The State of CX, has revealed that CX professionals are right to put ROI, data integration, and executive buy-in at the top of the Customer Experience ‘wish list’ for 2018.  The research found that...

Order Your Car Parts Online – it’s Easy and Quick

Ordering auto parts online is very much the done thing nowadays – being out of action for weeks while you wait for a new part should no longer be an issue. There are lots of parts to be discovered at autopartspro.uk...

Ian Golding Joins CXM in Influential New Role

International Customer Experience (CX) consultant Ian Golding has joined Customer Experience Magazine as a Non-Executive Editor, bringing with him a wealth of industry experience, knowledge, and ideas to benefit the CX community in the UK and beyond. Ian, who leads the...