Author: CXM Editorial

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience. In the Don’s sights this week are one of the UK’s handiest stores for home improvement, and a Greek restaurant that would have you smashing your plates…for all the...

Hey Big Spender!: Men Top Surprise Shopping Poll

Retailers are tapping into increased male spending power and demand by expanding men’s sections both online and on the high street, recognising the greater variety and prominence of male fashion over recent years. New research released by Barclaycard, which processes nearly...

Forget Urgency, Here are the Emotions Customers React to for Black Friday

Marketing tech firm Persado used its artificial intelligence platform to analyse email campaigns run by 50 UK retailers and travel companies across the 2016 Black Friday/Cyber Monday promotion period, with a total of 171 subject lines gauging the reactions from 65 million email contacts. Interestingly,...

The Rise of Social Media Customer Care

Customer care is an integral part of every business’s success. Customer service is a way of building a better relationship with your customers, thus increasing the opportunities for a positive impact on sales and customer loyalty. Social media has not only...

Facebook Money Transfer System on its way to UK

Facebook will soon allow UK users to access its free money transfer system through their Messenger app. The feature has been available to US users since 2015, and the social media giant has said it will be expanded to the UK...

The Power of Asking Why

At November’s Lisbon Web Summit, SurveyMonkey CEO, Zander Lurie presented a keynote speech on ‘The Power of Asking Why’. Zander revealed SurveyMonkey’s latest research on how curiosity is driving business innovation and why curiosity is the next big thing for leaders...

Bank Begins AI Service on App

Bank of Scotland has incorporated AI into its new mobile customer service. A new virtual assistant is being made available for iPhone users who download the bank’s app. The AI bot has been trained to answer common questions from customers, with...

iPhone X Factor

The new Apple iPhone is in the centre of attention, with reviews coming in thick and fast. Here is an overview of the long-awaited iPhone X, which – even with just a few months left in the year – is set...

Create Product Photography Customers will Love

As an online business, it’s crucial that your product photographs are outstanding, to encourage browsers to buy. Perceived value of your products and the trustworthiness of your business will often lie in the quality of your web design, which includes high-quality,...

Survey Finds less Than Half of Customers Satisfied with CX

Conduent, a company which helps organisations improve correspondence with their clients, has conducted a Customer Experience study focussing on the UK, Netherlands, Germany, and the US.  They found that 47 percent of customers surveyed are not satisfied with the Customer Experience...