Author: CXM Editorial

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience. In the Don’s sights this week are one of the UK’s handiest stores for home improvement, and a Greek restaurant that would have you smashing your plates…for all the...

Employees ‘Embarrassed’ by Starting Salaries

Satsuma Lender has conducted a survey showing almost half of graduates (46 percent) are embarrassed by their current salary.  Nearly 500 graduates were quizzed, and Satsuma compared what they expected their salary to be and what their actual salary is based...

Experience ’17: Still Time to Book

Medallia’s two-day Customer Experience Conference: Experience ’17 will take place in Tobacco Dock in London on November 7 – 8. Medallia is a leader in Customer Experience management, and this event is aimed at redefining brands’ CX journeys. It’s a great...

Survey Reveals Fears Among European Talent Leaders

A survey of 400 talent leaders in seven European countries has highlighted 42 percent of talent leaders think the shortage of specific skills is the biggest challenge facing their talent acquisition strategy, which is affecting productivity and profit. 29 percent of...

Brewdog: How Beer Trailblazers Keep Employees Happy in the Doghouse

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of bland, monolithic beer and they started home brewing in their garage. BrewDog was born, with the aim to revolutionise the beer industry and...

Keeping Customer Loyalty: The Ultimate Guide to Deals and Discounts

As a business, there will be times when you decide to offer discounts, deals, or coupons to increase revenue and customer loyalty. However, if not done correctly, you could cause significant damage to your brand, and even become unprofitable. Here, business management...

Marketers: Size Doesn’t Matter!

Marketers must abandon the false belief that less is always more when it comes to email subject lines, according to a study by Persado. In a study of more than 30,000 subject lines from Persado’s content database, there was no perceptible...

Major Airline Aquires SandSIV to Handle Customer Data

CX platform provider SandSIV, has added “one of the world’s largest airlines” to its customer base. The as-yet unnamed carrier joins other business-to-consumer brands in using SandSIV technology as a global hub for Voice of Customer (VoC) intelligence. Airlines have access to...

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience. In the Don’s sights this week are one of the UK’s top seats of learning, and an organisation that is losing trust with the public. To nominate who YOU...

Click & Collect Pushes Additional In-store Sales

Almost a quarter of European Click & Collect shoppers bought additional items while picking up their item, and there is a significant increase in in-store mobile device usage. The third annual JDA/Centiro Customer Pulse Report Europe 2017, conducted by YouGov, revealed that...