Author: CXM Editorial

This week in CX: Reputation, Salesforce, and Qualtrics  

Happy Friday! We’re bringing you the latest roundup of industry news. This Friday, we’re looking at new Gartner research, the upcoming launch of Starbucks Odyssey, latest updates by Reputation, and what to expect from the partnership between Sprout Social and Salesforce.  Key...

The 2023 edition of the US Customer Experience Awards is open for entries 

We are delighted to announce the start of the US Customer Experience AwardsTM ’23, a premium awards program celebrating top results and achievements in CX across the United States. As of September 12th, the second annual edition of USCXATM is...

Survey reveals consumer expectations heightened as a result of inflationary price hikes

A survey of over 2,000 working age adults has revealed that the perceived standard of UK customer service is slipping in the wake of record inflation. Close to half (41%) of the respondents questioned by People 1st International said that...

Gartner outlines six trends driving near-term adoption of metaverse technologies

Six trends are driving the use of metaverse technologies today and will continue to drive its use over the next three to five years, according to Gartner, Inc.Marty Resnick, VP analyst at Gartner said that while widescale adoption of metaverse technologies is more than...

The 2023 edition of ECXA™ is now open for entries

Awards International announces the start of the European Customer Experience Awards ’23, a premium awards programme celebrating top results and achievements of the CX community in Europe.As of September 5, the second edition of ECXA™ is officially accepting entries. Companies of all...

Most important features of a sustainable city

An increasing number of people are living in cities, but the problem we face is that cities are not sustainable in their current form. As more and more people converge on a small area, it becomes challenging to meet their...

The next great disruption in customer experience – the opportunity to surge ahead

Every year, consumers become more impatient and more likely to switch brands for better experiences. To win and keep them, you have to go above and beyond. With the advances in AI and cloud technologies, companies today have tremendous opportunities...

The 3 biggest benefits of contact centre AI

From smarter forecasting to call routing and IVR, artificial intelligence is increasingly embedded in how contact centres work. It’s no longer the preserve of big brands – with big budgets – but a mature, ready-to-use technology from which every contact...

This week in CX: Zendesk, Twilio, and Zoho

We’re bringing you the latest roundup of industry news. Last week, featured new Zendesk research, British consumer purchase reconsiderations, CMO data into customer behaviours, and Zoho’s growth in the UK. Key newsTwilio have launched new research exploring the way the cost-of-living crisis...

CX & Loyalty Summit MENA 2022: driving revenue through CX transformation

The CX & Loyalty Summit MENA 2022 will bring together senior industry executives from various sectors and industries. The summit will discuss CX, EX, Loyalty, Customer Service, Digital Trends, and much more. The Summit will explore cutting-edge technology, including digital...