Author: Paul Ainsworth

Northern Gas Networks Aims for Autumn of Awards Achievement

The North of England’s gas distributor, Northern Gas Networks (NGN), is having an outstanding year, and is aiming for an autumn of awards success as it competes for CX recognition nationally and globally. NGN has been shortlisted for six categories in...

Three for 5(G)

UK Customer Experience Awards finalist Three has activated its 5G service in parts of London, ahead of rolling out the service for mobiles in other areas before the end of the year. The first wave of the service is for 5G...

Ian Golding’s ‘Customer What?’ Published in Arabic

The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic – its very first translation. Customer What? The honest and practical guide to customer experience was first released in 2018 and instantly became one...

Learn From Ian Golding at the CX Masterclass in Dubai

The CX Professional Masterclass is coming to Dubai in September, led by global consultant and author Ian Golding. The two-day class will see participants learn from one of the world’s foremost authorities on all things Customer Experience, and receive direct advice...

International Customer Experience Awards: 2019 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam. This is the second year of the event, which is a world-class showcase of the very best CX strategies implemented by some of...

Employers Urged to Allow Bereavement Leave for Pet Deaths

A petition by UK employees is calling for workers to be allowed “bereavement leave” in the event of a pet’s death. The campaign began after 18-year-old sandwich shop worker Emma McNulty, of Baillieston in Scotland, was fired after missing a day following...

Confirmit’s Chris Brown to Helm Next Stage of CX Firm’s Global Success

UK Customer Experience Awards finalist Confirmit has announced a new Vice President of Global CX Consulting, to lead a team that will deliver CX consulting services to outstanding for clients worldwide. Chris Brown has stepped into the role, and will ensure Confirmit’s...

Receptional is Exceptional: UKDXA Double Gold Winners Celebrate Teamwork

It has been a sizzling summer of success for digital marketing agency Receptional, which landed two prestigious titles at the 2019 UK Digital Experience Awards. From their headquarters in Bedford, Receptional is at the forefront of search marketing, and its exceptional...

UK Firms Embracing Digital Advertising as More Turn Back on Print

In a further death-knell for traditional print media, British firms are focussing their ad spend away from newspapers and magazines more so than ever before, new research has revealed. A survey of 1,325 UK marketing professionals carried out by digital marketing...

Discussing Innovation and Excellence With Genesys’ Chris Connolly

A thought leader and visionary when it comes to bleeding-edge Customer Experience technology, Chris Connolly is an interesting man to know. A man fortunate enough to be Vice President of Product Marketing at Genesys, his genial Aussie exterior belies a knowledge of...