Author: Paul Ainsworth

UKCXA Finalists Feefo Provide Review Platform for Mazda

UK Customer Experience Awards finalist Feefo has teamed up with Mazda Motors UK to offer its CX platform on the car giant’s website.  The deal will enable potential owners to explore the most trusted source of information about the company’s range of...

Seeking a World of Engaged Employees: An Interview With Gethin Nadin

Gethin Nadin is a world-renowned Employee Experience expert, who has lent his knowledge to the judging panels of events including the UK Employee Experience Awards.   A psychology graduate, Gethin understands the thought process behind what brands need to ensure effective employee...

Image Problem: Google Gives Inaccurate Picture of Women in Senior Roles

Data harvested from Google Images has revealed the extent to which women around the world appear to be underrepresented in senior management roles, compared to the actual number of women holding these posts in real life. Global data provider Creditsafe replicated a...

British Airways Staff go East for ‘Workation’ Opportunity

British Airways is among firms taking part in a new initiative to boost productivity by having staff go on a week-long “workation” to Lithuania. The Workstation Vilinius programme offers firms the chance to send staff to the Lithuanian capital to work,...

Going Dutch: Genesys Prepares for G-Summit Europe in Amsterdam

Global Customer Experience and contact centre solutions leader Genesys is preparing to host one of Europe’s most exciting CX gatherings in Amsterdam next month. The G-Summit Europe event will bring together customers, partners, and technology solution providers to share insights and explore ways...

Employment Fears Grow Alongside AI Capabilities

A majority of UK adults are worried for the future of their jobs due to the growth of artificial intelligence (AI), a new report has revealed. According to the findings of think tank Fountech.ai, 67 percent of 2,000 adults polled are worried AI will...

CXM Book Shelf: Employee Experience by Ben Whitter

There isn’t a lot that Ben Whitter doesn’t know about when it comes to employee engagement and getting the best out of a workforce. Known throughout the UK and further afield as Mr Employee Experience, the founder and Chief Experience Officer at...

‘Alexa, What’s the Future of Ecommerce?’

A growing number of UK customers are choosing to purchase from brands using smart speakers such as Amazon Echo and Google Home, with the devices predicted to drive the next wave of ecommerce. In a study of 2,000 adults carried out...

Warning Over UK Employees’ Digital Skills Gap

A digital skills shortage is preventing employers from filling vacancies, new research warns. The UK Consumer Digital Index, from Lloyds Bank, has been examined by Reboot Online Digital Marketing Company, which discovered that while more than half of the UK uses the internet...

Kids Causing Summertime Blues for Home Workers

Summertime may be fun for the kids when school’s out, but for home workers it can lead to days filled with noise and distractions. With an ever-growing number of the UK workforce operating from home offices, the summer holidays can be a...