Author: Paul Ainsworth

Brexit Data Protection Warning Following Record British Airways Fine

Pan-European data protection cannot be “taken for granted” post-Brexit it has been warned, after British Airways was hit with a fine of £183 million following a cyber attack which affected half-a-million customers. The record fine was imposed by the Information Commissioner’s Office...

Retail Urged to Prepare for Majority Digital Future

Online shopping will account for more than half of all of retail sales within the next decade, a new report predicts. Commissioned by law firm Womble Bond Dickinson (WBD), The Digital Tipping Point claims a growth from the current rate of 19 percent...

London Staff Cull as Deutsche Bank Begins Overhaul

Plans by Deutsche Bank to “restart” its operation have led to the first cull of employees in London, along with a loss of staff in New York and Tokyo. The German investment giant is undergoing a radical reorganisation to “become more...

Food for Thought: Hoteliers Debate Customers’ Changing Tastes in Dining

Hotels are being forced to face up to changing customer tastes that could spell the end for room service food. Industry thought-leader, EP Business in Hospitality, recently hosted a topical business forum featuring world-class hoteliers, alongside guest experience management firm HGEM. The event...

Cuban sustainability project boosted by Abu Dhabi Fund for Development

The Abu Dhabi Fund for Development (ADFD) has joined forces with Cuba’s Ministry of Energy and Mines and International Renewable Energy Agency (IRENA) as part of a project to power almost 7,000 Cuban homes. ADFD, the leading national entity for international...

Report Offers Insight Into CX Growth in Europe and Beyond

Global spending on Customer Experience is expected to reach over  £101 billion by 2022, according to the International Data Corporation (IDC). Their new Worldwide Semiannual Customer Experience Spending Guide, shows that CX spending in 2018 was reported at $97 billion in 2018...

Employers Failing Employees When Implementing Change

With over half of employees and leaders rating inability to adapt to change as the number one threat to the future success of their organisations, a global workplace study reveals that only 43 percent of employees believe their employer to...

Festival Fever as Customers Spend at Pop-up Stalls

With the summer festival season in full swing following the recent sun-drenched Glastonbury, new research reveals that pop-up commerce presents a growing opportunity for businesses. A study by Barclaycard into the spending habits of UK festival-goers, shows that those selling at live...

Gift Card Growth in Employee Incentive Schemes

The volume of businesses using gift cards as part of their reward, incentive and loyalty schemes has seen a significant uplift year-on-year, according to the latest research published by the UK Gift Card & Voucher Association (UKGCVA). The State of the Nation report,...

Last Chance to Enter the 2019 UK Business Awards

The deadline to enter the 2019 UK Business Awards is fast approaching, with just days left to put your organisation forward. Potential entrants have until this Friday, July 5 to submit entries ahead of the ceremony known across the UK business...