Author: Paul Ainsworth

Margaret Joins Award-Winning Business Stream Dream Team

Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy. The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold...

Warning for Retailers who Neglect Social Media Channels

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive Customer Experience improvements, according to the 2019 Eptica Digital Trust Study. The study found that while retailers successfully answered 59 percent of routine...

VHR: 2019’s Best SME to Work For

The UK’s most desirable SME to work for in 2019 is international technical recruitment specialists VHR. The global firm, with a base in London, recently secured one of the most significant titles at the 2019 UK Employee Experience Awards, Best Company...

Shepherds Friendly Society’s Success at the 2019 UK Employee Experience Awards

The transformation into a truly employee-centric organisation has earned Shepherds Friendly Society two gongs at the 2019 UK Employee Experience Awards. Based in Cheadle and with a history dating back to 1826, the mutual society secured the wins at the awards...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hotelier Middle East, handpicked the...

Hoteliers Faced With Food Dillemma as Customers Demand Deliveries

The demand from hotel guests to be able to order in takeaway food from outside sources could eat into the profits of hotels who fail to listen to customers, it has been warned. Industry thought-leader, EP Business in Hospitality, along with...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Mövenpick’s Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he recently served as the General Manager and District Director...

Winners Announced: UK Employee Experience Awards 2019

Wednesday 15th May was the biggest and most successful UK Employee Experience Awards in Awards International history! More than 300 finalists gathered at the Park Plaza Riverbank in London to compete for a series of coveted prizes and share best practice...

Doubts Among Mid-Size Call Centres on Meeting Customer Needs

A majority of European mid-sized call centres understand the advantage in a connected customer journey, but only 14 percent are confident in meeting current and future needs. That is one of the findings published in a new independent research study conducted...

Warning for Brands as Customers Ready to Walk After Bad Experience

Brands in the UK and the rest of Europe are failing to meet expectations in Customer Experience, and it’s having an impact on customer retention, a new study has warned. The findings are contained in the Experience Index Report from Adobe, which surveyed over...