Author: Paul Ainsworth

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off the standard entry price, ahead of the second Awards finals,...

Impersonal Emails are Damaging Customer Loyalty

Bombarding customers with irrelevant marketing messages is costing retailers conversions and customer loyalty, new research warns.  A study of 1,000 UK shoppers by marketing tech firm BounceX found that customers want relevant, timely email communications from retailers. Almost two fifths (37 percent)...

eBay ‘Retail Revival’ Experiment Underway in Wolverhampton

Wolverhampton is the seemingly unlikely “testbed” for a new physical store from eBay, which aims to reinvent the high street. The new concept store recently opened its doors to customers as part of a scheme that seeks to merge online and...

2019 UK Business Awards: Early Bird Entry Offer Ends Soon

The deadline to take advantage of the special Early Bird discount offer to enter the 2019 UK Business Awards is fast approaching. Potential entrants in this year’s event have until May 17 to save £100 off the standard entry price, ahead...

Sun Shines on CX in Travel Industry, Feefo Reveals

UK Customer Experience Awards winner Feefo is revealing good news for the travel industry, with a new study showing 70 percent of UK holidaymakers believe a good experience is provided by companies. The reviews ands customer insights firm, which won Silver in...

Firms Failing to Turn Customer Centricity Talk Into Action

New research reveals that over 80 percent of businesses are talking about the benefits of a customer-first approach, but few of these are turning talk into action. A global research report from Optimizely that surveyed over 800 purchasing decision-makers from marketing, product...

Dubai to Host Forum on CX in Cinema

The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Dubai on October 22nd – 24th,...

Capgemini to Steer EDF Energy CX Transformation

Capgemini, the digital transformation firm behind major wins at the UK Customer and Digital Experience Awards, has signed a contract with EDF Energy to revamp its CX offering. Through its cloud contact centre solutions brand, Odigo, Capgemini will offer a Contact-Center-as-a-Service (CCaaS) solution, as part...

Expectations Exceeded at the CX Professional Masterclass

Professionals from across the UK and further afield are continuing to develop their Customer Experience skills thanks to the guidance of renowned CX consultant and author Ian Golding at the CX Professional Masterclass. The most recent two-day course took place in...

Lack of UK Managerial Training Exposed in TUC Report

One-in-three workers feel uncomfortable approaching their managers about problems at work, according to new poll conducted by the TUC. The findings are published in a new report, Improving Line Management, which revealed that 32 percent of respondents have issues bringing matters...