Author: Paul Ainsworth

Blues Bothers: Mental Health Remains Taboo Talk in Workplace

Mental health in the workplace remains a difficult subject, with most professionals uncomfortable discussing issues with colleagues, research has found. The findings are included in a whitepaper from recruitment consultancy Robert Walters ahead of Blue Monday (21 January), which is commonly cited as the most...

indaHash Expand into Benelux

UK Business Awards winners indaHash, the influencer marketing platform connecting more than 900,000 digital influencers with brands such as Coca-Cola, McDonald’s, and L’Oréal, has announced it is expanding its global footprint into Belgium, the Netherlands, and Luxembourg. Rodric Leerling is the newly appointed indaHash...

Post-purchase CX is in Fashion Thanks to new Partnership

Fashion brand PrettyLittleThing has announced a partnership with tech firm Narvar to enhance post-purchase Customer Experience. Narvar’s role in PrettyLittleThing’s CX improvement journey has centered on its post-purchase communications. Before working with Narvar, PrettyLittleThing directed customers to third-party websites for delivery updates....

UAE Customers Demand ‘SuperService’

Four-in-five UAE consumers expect an immediate response from the organizations and vendors they contact – part of a growing demand for ‘SuperServe’ customer engagement – according to new research. In the latest global research conducted by Avaya Holdings Corp and...

Rugby Team Scores With CX-Style fan Engagement

A Reading-based rugby club is reconnecting with supporters after pioneering a ‘fan experience’ similar to the Customer Experience initiatives that have revamped the fortunes of firms across the globe. London Irish RFC, which was founded in 1898 by Irish expats, currently shares...

Dubai to Host Workers Incentives Conference

The First Workers Incentives and End of Service Benefits Conference & Exhibition will take place in Dubai in February. Under the patronage of the Federal Authority for Government Human Resources, the event will be organised by Mondial Dubai LLC, the leading financial advisory...

Zurich Becomes First Insurer to Offer Sign Language Service

2019 UK Complaint Handling Awards finalist Zurich has announced a new sign language service for deaf and hard-of-hearing customers. The firm, which has its UK headquarters in Whiteley, is partnering with British Sign Language (BSL) Online Interpreting Service SignLive to introduce the...

Meet & Veg: ‘Pointless’ Meetings Costing Companies

Poorly organised meetings are costing time and money for the UK’s employees, a new report has found. Online scheduling platform Doodle has released its The Doodle State of Meetings Report 2019, based on data and new research conducted with 6,528 professionals in...

Boss Baby: Big Business Urged to Contribute to Employee Childcare

Bigger UK businesses should pick up the childcare tab for employees, according to a new survey of parents. Research commissioned by Cuckooz Nest, a workspace with integrated nursery and sister company to Cuckooz, has found that 85 percent of parents believe...

Cheers to new Virgin Wines Partnership with Natterbox

UK Customer Experience Award winner Natterbox is set to help Virgin Wines create a more personalised service for its users. Part of the wider Virgin family – which has itself enjoyed UK Customer Experience Awards success in recent years – Virgin...