Author: Paul Ainsworth

EX Report Reveals Professionals ‘in the Driving Seat’ in 2019

Employee Experience will continue to be a major factor in business success in 2019, according to a new US report that reveals staff will look elsewhere for work if professional development opportunities are not offered. Recruitment firm The Execu|Search Group has released...

Demand for DX Simplicity as Customers Crave Convenience

In an age where marketers look to enhance and differentiate their digital offering, 68 percent of consumers are crying out for brands to keep their experience simple, while 92 percent want mere convenience, a new report has shown. Experiences have become too...

OBE Honour for Cranfield School of Management Director

Professor Lynette Ryals of Cranfield School of Management has been awarded an OBE in the New Year’s Honours List for services to Higher Education. Cranfield School of Management works alongside Awards International to ensure the scoring process at events including the UK...

Team Players: Employees Seek Sports Perks

The UK workforce is increasingly keen for companies to offer them more team-based perks such as company sports teams, according to new research. A study of 2,315 UK workers published in the 2018 Great Perk Search Report by UK Customer Experience Awards winners Perkbox shows...

Mike Wittenstein: No Size Barrier to CX Success in 2019

Mike Wittenstein is Customer Experience Designer and Strategy Consultant at StoryMiners, one of the world’s first CX Design firms.  A true CX pioneer and one of the USA’s most dynamic innovators in the field, Mike recently lent his considerable talents to the judging panel at the International Customer Experience Awards in Amsterdam.  CXM World caught up with Mike to discuss a range of topics, including how CX staff can reap success...

Get Ready for the Gulf Customer Experience Awards

A new year has dawned and with January comes the countdown to the finals of the Gulf Customer Experience Awards. The annual event is celebrating its fourth year in 2019, and continues to be the Middle East’s premier platform for honouring...

EE Takes Top Spot in UK Mobile Ranking

EE, which won Gold at the 2018 UK Customer Experience Awards, has been ranked as the number one major mobile network in the UK. In the latest mobile benchmarks report from P3, EE earned a grade of ‘very good’ and a score...

Mears Group Appoints New Chairman

UK Customer Experience Awards finalists Mears Group has appointed a new Chairman following the retirement of Bob Holt. The Gloucester firm, which employs over 10,000 people provides support services to the UK’s social housing and care sectors, has named Kieran Murphy as...

Confirmit Joins Rutgers CX Certificate Programme

Confirmit, one of the world’s premier names in VoC research, is lending its considerable influence to a new course educating the Customer Experience leaders of the future. The company – which was a finalist at the 2018 UK Customer Experience Awards...

Present Politics: Most Employees Neglect Gifts for Bosses

Employees could be missing out on opportunities to strengthen office relationships, as new research has revealed how most workers don’t present their boss with a token gift at the end of the year. A study of 1,000 UK workers published in...