Author: Paul Ainsworth

SearchFlow: Transforming Challenges Into Exceptional Customer Experience

With not one, but two UK Customer Experience Awards under their collective belts, conveyancing search solutions experts SearchFlow clearly know customer-centricity and how it positively impacts a business. The firm won Gold for Best Contact Centre – Small at the finals...

Entries Open for 2019 UK Digital Experience Awards

The 2019 UK Digital Experience Awards is now open for entries, as the countdown gets underway to the finals which will be held in London. Now in its fifth year, the awards celebrate the ways cutting edge digital tech is used to...

O2’s Pilot Will Boost London Network Ahead of 5G

UK Customer Experience Awards winner O2 is making progress on improving connectivity at two of London’s busiest transport stations. The communications giant is working with Nokia on two Massive MIMO trials at Kings Cross and Marble Arch stations, aimed at enhancing connectivity...

Cheerio to Poor Employee Experience for Cereal Staff

One of the world’s biggest breakfast cereal brands has undergone an Employee Experience transformation inspired by one of their most iconic products. General Mills, the 150-year-old US-based maker of Cheerios, has spent the last three years transforming their HR experience, focusing on...

Employees’ Most Desired Workplace Benefits Revealed

The quality of workplace benefits provided by an organisation can significantly contribute towards the happiness and retention of existing employees. Likewise, when recruiting, the generosity of a benefits package will have a bearing on the appeal of a business to...

Adobe Names new EMEA President

Adobe has announced a new President of the firm’s Europe, Middle East and Africa (EMEA) operations.  Paul Robson joins directly from his role as President for Adobe of Asia Pacific (APAC) and has a wealth of experience in leading business...

Backlash Against Chatbots Begins

One-in-five in UK consumers are desperate for brands to ditch chatbots and live online interactions with Customer Experience representatives, according to new research. In what should be a wake-up call for organisations, the research by Acquia, nearly half (45 percent) of...

Top Workplace Stress Causes in 2018

Recent figures from the Health and Safety Executive show that almost 600,000 workers are suffering from work-related stress, depression or anxiety in 2018, with 15.4 million working days lost due to work-related stress this year. With the year coming to an...

Brand Loyalty Index: M&S Voted Customers’ Favourite Supermarket

M&S Food has been voted the top supermarket in the 2018 Brand Loyalty Index, released by Sodexo Engage, which looks at how loyal customers are to brands. This year, 57 percent of 5,000 polled consumers stated they have always had a positive...

Cranfield School of Management Among World’s Best in Wall Street Journal Rankings

Cranfield School of Management, which partners the UK Customer Experience and Employee Experience Awards among others, is celebrating after its MBA and its Finance and Management MSc were named as two of the world’s very best programmes in the new...