Author: Paul Ainsworth

Cyber Sceptics: UK Customers Prefer People Power

UK shoppers would rather deal with real people, not robots or Artificial Intelligence when it comes to shopping. That is the findings of a new study by marketing agency Gekko, titled Service not Sci-fi. It found that 81 percent of UK shoppers claim...

Fears for Employee Protection as ‘Shambolic’ Brexit Wrangling Continues

With the UK’s withdrawal from the EU mired in uncertainty thanks to Theresa May delaying Parliament’s vote on her Brexit deal, the British Safety Council has reiterated its demand that progress made over the last four decades on workplace health, safety,...

Festive Bonuses Prevent New Year Resignations

December bonuses are the key to preventing New Year resignations, a survey of 1,096 UK employees has found. The study was carried out by One4allRewards.co.uk, and found that almost one-in-two workers (46 percent) said having received a bonus or gift from their boss...

Tis’ the Season to be Cliquey: Employees Increasingly Averse to Office Party

The annual office Christmas party is falling out of favour with employees, with more than one-in-four admitting they don’t enjoy the festivities. According to a poll of 1,000 workers by employee benefits platform Perkbox, 29 percent of staff dislike the tradition....

Receipt Regret: Most Brits Unable to Return Xmas Gifts

Nearly all of customers’ paper receipts (90 percent) end up lost, in the bin, or too faded to use, causing a significant problem during Christmas, the biggest retail event of the year. According to digital receipts platform Flux, whose survey asked...

Truth Hurts?: Customers Lying on Feedback, Study Shows

A majority of customers  have lied about their experiences for personal gain, according to new research. A total of 92 percent of customers admitted this in the study by BI Norwegian Business School. Dishonest customers aim to gain some reward, present themselves in...

Successful Cross-Selling in Telco is About Rethinking Personalisation, Study Shows

New research has revealed that 37 percent of consumers buying telco products are persuaded to opt for cross-sell opportunities such as TV and broadband packages after seeing deals online. However, the findings by retail & telco technology experts Conversity show this figure stands at...

Diners Hungry for Robo-Restaurants

A new survey reveals that more than half of restaurant customers would eat food made by robots – if it tasted good. The Refuelling Rituals survey – published by London-based international customer experience and branding agency I-AM – states that 56...

CXM Partners 2019 Call & Contact Centre Expo

Customer Experience Magazine is partnering with the Call & Contact Centre Expo, Europe’s largest and most comprehensive event connecting industry professionals with the tools, techniques, and systems revolutionising the world of customer engagement. Coming to London’s ExCeL on March 27 –...

Kantar TNS to Develop £2.5m Bupa CX Programme

Leading insight agency and CX specialist Kantar TNS has agreed a new partnership with Bupa UK worth £2.5 million to support the healthcare specialist develop its Customer Experience programme. The four-year contract will see Kantar TNS working across Bupa UK’s insurance,...