Author: Paul Ainsworth

Increase in 2018 Black Friday Cart Abandonment

Analysis of Black Friday shopping shows that 10.4 percent more shoppers are abandoning their carts year-over-year in the UK. According to findings by Monetate, derived from more than 290 million UK touchpoints across desktop, mobile, and tablets during Black Friday, shoppers are...

CX Stars Align in Amsterdam for the First International Customer Experience Awards

The inaugural International Customer Experience Awards have taken place in Amsterdam, with the UK’s Holly Private Hospital taking home the first ever Overall Winner title. Hundreds attended the event in the Dutch capital, where shortlisted finalists competed in 17 categories by...

SAP/Qualtrics Deal Means ‘Groundbreaking new Frontier’ for Experience Management

SAP SE, the German business software company, has agreed to purchase online sentiment tracking firm Qualtrics International Inc for $8 billion in cash. Europe’s most valuable tech firm is set to strengthen its customer relationship management (CRM) software offering thanks to the deal...

Online Sellers Failing to use own Data to Improve Business Performance

Online sellers are using e-commerce solutions to gather better data insights, yet many are failing to use it to make better business decisions, new research has found. Whilst 42 percent are using data to improve customer service, only 24 percent are...

Tech Falling Down UK Festive Shopping Lists

UK shoppers plan to spend the most money on their child (£144) or their partner (£133), reserving less than £100 for any seasonal treats they might want for themselves, according to new research. With the average gift shopping budget per person...

Commute Times up for UK Workers

Getting to and from work now takes five minutes longer than a decade ago, according to new analysis published by the TUC to mark the annual Commute Smart Week organised by Work Wise UK. Rail commuters face the longest journeys, taking...

Problem Solving: An Organisational Issue

Every business has its challenges, and most organisations want quick fixes for them – something that’s easy to implement, cost-effective, and requires few resources. Executives from lesser performing companies often return from visits to superior operations charged up to achieve similar results....

Employers Advised to Consider Workers’ Wanderlust

More than two-thirds (68 percent) of UK workers in the 18-35 age bracket have career wanderlust and want more international travel opportunities, according to new research. A survey of 1,000 people, carried out by sports retailer Decathlon, found that although 55 percent...

Black Friday: Shoppers Ready to Spend, but Cynicism on the Rise

Almost half of all UK Black Friday customers will be purchasing from Amazon according to new research, that has also found shoppers are becoming cynical about the annual price-slashing event. Salmon, a Wunderman Commerce company, has found that 48 percent of...

Home Owners Foot the Bill for Skip Price Rises

Nearly two-thirds of builders have had to pass skip price increases on to clients and a fifth have had to pass on diesel price rises, making home improvement projects more expensive for home owners, according to new research by the...