Author: Paul Ainsworth

Vitality Recognised for Health Initiative at UKCXAs 2018

VitalityHealth has won a 2018 UK Customer Experience Award, topping the Best Financial Services – Insurance category. The Vitality team offered judges an insight into their Active Rewards programme, for which the insurer partnered with Apple, allowing Apple Watch wearers to...

Rated People & Perkbox win UK CX Award for Online Engagement

A partnership between Rated People and Perkbox has won a major title at the 2018 UK Customer Experience Awards. Rated People, the online marketplace connecting homeowners with tradespeople, gave a joint presentation at the Wembley Stadium event with employee engagement firm...

Bristan Makes a Splash at the UK Customer Experience Awards

Shower and tap supplier Bristan has been recognised for a striking revitalisation of employee engagement in their customer service department at the 2018 UK Customer Experience Awards. The plumbing product producers gave a presentation at the Wembley Stadium event that outlined...

Firstsource Employee Engagement Initiative Wins UKCXA Gold

Firstsource Solutions has achieved victory at the UK Customer Experience Awards for the fourth year in a row. The firm took the Gold title in the Best Employee Engagement – Programme or Transformation category, with a second win secured in the form...

Key to Success: Homes in Sedgemoor’s CX Transformation

A spectacular transformation from ailing operation to successful provider of housing for happy tenants has earned Homes in Sedgemoor a UK Customer Experience Award. The arms length management organisation, which manages homes on behalf of Sedgemoor District Council, won Gold in...

Luxury Destination Bicester Village Earns Two UKCXA Titles

The luxury Bicester Village shopping destination secured owners Value Retail PLC a UK Customer Experience Award at this year’s gala event at Wembley Arena. The Oxfordshire village is one of 11 located across Europe and China, featuring boutique outlets offering huge...

Skipton Building Society Returns to Conquer UK Customer Experience Awards

Skipton Building Society returned to Wembley Stadium for the 2018 UK Customer Experience Awards and made one of the biggest impacts of the day, winning an incredible three Gold Awards. This year, Skipton’s presentations included an overview of the brand’s innovative...

Small Business Champions XLN do Big Things at CX Awards

Small business utility provider XLN triumphed at the 2018 UK Customer Experience Awards, leaving Wembley Stadium with three awards under their collective belt. The firm won Gold in the Best Customers at the Heart of Everything – Customer Satisfaction category, before...

Rise Like a Phoenix: Edam’s Training Scheme Wins UKCXA Gold

EDAM were among winners at the 2018 UK Customer Experience Awards, securing a Gold title at the event in Wembley Stadium. The post-accident services umbrella group was nominated in the Best Customer Experience Training – Programme/Project category and representatives gave a...

CX Strategy Earns O2 Awards Success

One of the premier names in British communications, O2 (Telefonica), achieved two huge win at the 2018 UK Customer Experience Awards. The brand won Gold in the Best Customer Centric Culture – Strategy/Project category, before going on to be named CX...